P0663 - Utilities Bureau Service - AWARD

Location

Description

The Council requires a supplier for the provision utilities bureau and bill validation services. The requirement is split into 2 separate Lots as follows. Bidders may bid for one or both lots. Applicants should indicate which lots they are bidding for. No more than one Applicant will be appointed to each lot. Lot 1 Gas and Power Lot 2 Water The Contractor will be required to support Birmingham City Council through the delivery of the service including, but not limited to, and pursuant to the other parts of this Contract, the following activities and facilities: o Account management o Utility bill validation and processing o Billing query system integrated with utility suppliers o Detailed monthly high level reporting o Additional/regular energy reporting requirements o Management of meter operator agreements o Help desk provision o Support for utility procurement o Attendance of meetings o Calculation of utility budgets o Calculation of utility accruals o Benchmarking o Monthly KPI reporting This contract will be for a period of 15 months commencing 1st January 2021 until 31st March 2022.

Award Detail

CPV Codes

• 48444100 - Billing system
• 72253100 - Helpdesk services
• 72253000 - Helpdesk and support services

Indicators

• Contract is suitable for SMEs.

Other Information

The Council will be using its free to use e-tendering system (in-tend) for the administration of this procurement process and potential suppliers must register with the system to be able to express an interest. If you wish to express an interest in this opportunity please click on the following link to access https://in-tendhost.co.uk/birminghamcc/ and submit your details to register. You will then be sent details on how to log on which will enable you to download all relevant quotation documentation. If you are unable to register with In-tend or have any questions or problems on how to use this web site please either email us at: cps@birmingham.gov.uk or call CPS Helpdesk on 0121 464 8000. Your completed quotation submission should be returned by 5pm on 30th October 2020 via the 'in-tend' system https://in-tendhost.co.uk/birminghamcc