Interactive Voice Recognition (IVR) Response Communications (con_5338)
A Contract Award Notice
by DEPARTMENT FOR EDUCATION
- Source
- Contracts Finder
- Type
- Contract (Services)
- Duration
- 1 year
- Value
- £48K
- Sector
- TECHNOLOGY
- Published
- 18 Jan 2021
- Delivery
- 20 May 2020 to 20 May 2021
- Deadline
- 13 May 2020 17:00
Related Terms
Location
Geochart for 1 buyers and 1 suppliers
1 buyer
- Department for Education London
1 supplier
- Mazaru Uxbridge
Description
Analysis of current call data and the development of a more efficient Interactive Voice Recognition (IVR) solution that uses natural speech technology to predict caller intent and route calls to the most relevant self-service platform on the terms and conditions set out in this Contract.
Award Detail
| 1 | Mazaru (Uxbridge)
|
CPV Codes
- 72000000 - IT services: consulting, software development, Internet and support
Indicators
- Contract is suitable for SMEs.
Reference
- con_5338
- CF d55af32b-2be0-4cb2-8ec5-4fa47e6aa8c6