Digital Platform Procurement
A Contract Award Notice
by CHELTENHAM BOROUGH COUNCIL
- Source
- Find a Tender
- Type
- Contract (Services)
- Duration
- not specified
- Value
- 40K
- Sector
- TECHNOLOGY
- Published
- 07 Jan 2022
- Delivery
- not specified
- Deadline
- n/a
Related Terms
Location
Gloucestershire:
1 buyer
- Cheltenham Borough Council Cheltenham
2 suppliers
- Netcall Systems Bedford
- Netcall Bedford
Description
The Councils are looking for a single primary Supplier, with capability to provide, configure and implement a full featured specialist Omni-Channel Digital Platform SaaS solution. In addition to workflow and case management functionality, the platform must provide integrations to back office applications, means of rapid development of processes using non-ICT staff and ability to share/utilise pre-built components/processes, within a free of charge-shared space. A SaaS/Cloud-based solution is essential.
Lot Division
| 1 | Lot 1 – Omni-Channel Digital platform, including application sharing facility, with integral CRM features
Lot 1 – Omni-Channel Digital platform, including application sharing facility, with integral CRM features |
| 2 | Omni-Channel Digital platform, including application sharing facility, with integral CRM features Lot 2 – Omni-Channel Digital platform, including application sharing facility, with integral CRM features |
Award Detail
| 1 | Netcall Systems (Bedford)
|
| 2 | Netcall (Bedford)
|
Award Criteria
| Quality | Quality |
| price | 75/25 |
CPV Codes
- 72222300 - Information technology services
- 48219000 - Miscellaneous networking software package
- 48100000 - Industry specific software package
- 48218000 - License management software package
- 48000000 - Software package and information systems
Indicators
- Options are available.
Other Information
** PREVIEW NOTICE, please check Find a Tender for full details. **
Reference
- ocds-h6vhtk-02bbcc
- FTS 000398-2022