National Contact Centre
A Contract Award Notice
by NETWORK RAIL INFRASTRUCTURE LTD
- Source
- Find a Tender
- Type
- Contract (Services)
- Duration
- not specified
- Value
- £4M
- Sector
- BUSINESS
- Published
- 12 Jan 2022
- Delivery
- not specified
- Deadline
- n/a
Related Terms
Location
United Kingdom:
Geochart for 1 buyers and 1 suppliers
1 buyer
- Network Rail Infrastructure London
1 supplier
- Journeycall Arbroath
Description
Network Rail requires a National Contact Centre Service for the use of external stakeholders. This service also covers the Commercial Property Helpdesk. The service is 24/7, 365 days a year, 366 days in a leap year and covers telephony, live chat, email, letter processing and the management of Network Rail’s social media
Total Quantity or Scope
Network Rail requires a National Contact Centre Service for the use of external stakeholders. This service also covers the Commercial Property Helpdesk. The service is 24/7, 365 days a year, 366 days in a leap year and covers telephony, live chat, email and letter processing and the management of Network Rail’s social media.
Award Detail
| 1 | Journeycall (Arbroath)
|
CPV Codes
- 79512000 - Call centre
- 64220000 - Telecommunication services except telephone and data transmission services
Other Information
** PREVIEW NOTICE, please check Find a Tender for full details. **
Reference
- ocds-h6vhtk-028a22
- FTS 000959-2022