Insight and Performance Programme KPI and Metric Definition
A Contract Award Notice
by DEPARTMENT FOR WORK AND PENSIONS
- Source
- Contracts Finder
- Type
- Contract (Services)
- Duration
- 8 month
- Value
- £2M-£7M
- Sector
- TECHNOLOGY
- Published
- 09 Aug 2022
- Delivery
- 01 Aug 2022 to 31 Mar 2023
- Deadline
- 28 Jul 2022 12:00
Related Terms
Location
1 buyer
- Department for Work & Pensions Blackpool
1 supplier
- Capgemini Forge End Woking
Description
The Buyer is facing a significant pressure to stabilise services and improve performance effectivenessin the wake of the pandemic; respond to a surge in demand; and address growing backlogs across productsIn response to this, the Permanent Secretary commissioned the data reviewto better under-stand and identify how the Department can:o allocate resource to meet Buyer's strategic objectives in the most effective way; and o monitor performance, produc-tivity and effectiveness of Buyer service delivery teams. Through the Buyer's discovery and 2 trial Minimum Viable Products (MVPs) the Buyer identified ways to address these gaps which is effective. The components tested in the MVPs have been shown to deliver value to the business. The Buyer now have approval to progress with the Insight and Performance Programme identifying outcome focussed KPIs, delivering the right data and insights to support decision makers across the department.
Award Detail
| 1 | Capgemini (Forge End Woking)
|
CPV Codes
- 72000000 - IT services: consulting, software development, Internet and support
Other Information
n/a ecm_10349 - G-Cloud-12-Call-Off-Contract - Capgemini_Redacted.pdf
Reference
- tender_311163/1096412
- CF aaefaa36-de6a-40bd-ac4e-56975f73939e