Workforce Management for Contact Centre
A Contract Award Notice
by BUCKINGHAMSHIRE COUNCIL
- Source
- Contracts Finder
- Type
- Contract (Products)
- Duration
- 3 year
- Value
- £62K-£82K
- Sector
- TECHNOLOGY
- Published
- 05 Jan 2023
- Delivery
- 01 Feb 2023 to 31 Jan 2026
- Deadline
- 02 Dec 2022 23:59
Related Terms
Location
Geochart for 1 buyers and 1 suppliers
1 buyer
- Buckinghamshire Council Aylesbury
1 supplier
- Invision Software London
Description
WFM tool to support the Council's contact centre management team to better forecast, plan and optimise team resources to manage customer demand.
Award Detail
| 1 | Invision Software (London)
|
CPV Codes
- 48332000 - Scheduling software package
Indicators
- Contract is suitable for SMEs.
Reference
- BUCKSH001-DN601220-78596147
- CF 5fa6ce69-cf3b-4a02-ba7f-5d9077a4119f