Supply of an Enterprise Voice and Customer Contact Centre Solution
A Contract Award Notice
by ITICA LIMITED
- Source
- Find a Tender
- Type
- Contract (Goods)
- Duration
- not specified
- Value
- ___
- Sector
- TECHNOLOGY
- Published
- 12 Jan 2023
- Delivery
- not specified
- Deadline
- n/a
Related Terms
Location
Davison House, Worthing
Description
Supply, implementation and support of a hosted enterprise voice and customer contact management solution.
Total Quantity or Scope
Supply and implementation of services / capabilities covering our enterprise voice and customer contact management, for example; o Dial-plan management for 100 users of standard telephony services o ‘Work Anywhere’ o Voicemail o DDI call routing including interfacing with our SIP services o IVR for main number and contact centre o Call handling / routing o Task management o Call recording, including PCI / DSS o Integration with Civica Cx (Housing Management System) and Microsoft O365 o Service reporting o AI capabilities, for example ‘virtual’ agents o Omni-channel management Additional information: See ITT Documentation
Award Detail
| 1 | Unnamed (None)
|
Renewal Options
Phase 2 Requirements as defined in ITT Part Section A2
Award Criteria
| Functional Requirements - Phase 1 | 20 |
| Functional Requirements - Phase 2 | 20 |
| Non-Functional Requirements | 5 |
| Professional Services | 10 |
| Service & Support | 15 |
| Demonstrations | 10 |
| price | 20 |
CPV Codes
- 32524000 - Telecommunications system
Indicators
- Options are available.
Other Information
** PREVIEW NOTICE, please check Find a Tender for full details. ** (MT Ref:228455)
Reference
- ocds-h6vhtk-0396bd
- FTS 001022-2023