Helpdesk Software
A Contract Award Notice
by H M REVENUE & CUSTOMS
- Source
- Contracts Finder
- Type
- Contract (Services)
- Duration
- 1 year
- Value
- £294K
- Sector
- TECHNOLOGY
- Published
- 31 Jan 2023
- Delivery
- 15 Jan 2023 to 15 Jan 2024
- Deadline
- 14 Jan 2023 12:00
Related Terms
Location
1 buyer
- HM Revenue & Customs Salford
1 supplier
- Deskpro London
Description
The provision of multi-channel helpdesk software for managing customer and citizen requests via email, forms, chat, social and voice. Features include: • Email ticketing. Manage conversations between users and staff (agents) • Knowledgebase & Manuals. Publish a full set of self-help articles. • Live Chat. Provide 1-1 chat sessions with users. • Voice. Talk to customers with no hardware needed. • News. Publish a blog like set of news content. • ITIL. IT service desk features (e.g. Incidents and Problems). • Mobile Applications. iOS and Android apps are provided free. • Reporting System. Full and detailed reporting system to analyse performance. • CRM. Manage users and organisations. • Social Media. Facebook, Twitter, Whatsapp, Instagram and Wechat
Award Detail
| 1 | Deskpro (London)
|
CPV Codes
- 72000000 - IT services: consulting, software development, Internet and support
Indicators
- Contract is suitable for SMEs.
Other Information
Deskpro RM1557.13-G-Cloud-13-Call-Off-Contract - Redacted FINAL.pdf
Reference
- CW84559
- CF b1448d04-c66f-4bce-8388-da52b4b4ecd3