Housing Management System

Location

United Kingdom:

Description

The Requirement L and Q existing core operations management system has been designed in-house and is assessed to have outgrown its useful life and is not fit for future purpose. Within the context of our wider Transformation Programme, L and Q is looking to procure an established Housing Management System and the following supporting services: • Implementation Services – Systems implementation services including design (for configuration), build, test, data migration, cut over, and post go-live hyper care. • Support and Maintenance Services – Full support and maintenance services including incident response and periodic upgrades. Covers the whole life of the contract. • Consultancy and Development Services – Primarily for the post-foundations, these services require the provider to work collaboratively with L and Q (and its other technology partners) to help architect the delivery of the opportunity phase.

Total Quantity or Scope

The Requirement L and Q’s existing core operations management system has been designed in-house and is assessed to have outgrown its useful life and is not fit for future purpose. … • Implementation Services – Systems implementation services including design (for configuration), build, test, data migration, cut over, and post go-live hyper care. • Support and Maintenance Services – Full support and maintenance services including incident response and periodic upgrades. … – Primarily for the post-foundations, these services require the provider to work collaboratively with L and Q (and its other technology partners) to help architect the delivery of the opportunity phase. It also covers the requirement for future configuration and integration development support. L and Q's Transformation Programme is roughly divided into two linear phases, which we describe as the ‘foundation’ phase and the ‘opportunity’ phase. In summary, these are:• Laying Foundations – The implementation of the core functionality provided by a new Housing Management System and a new Finance System. In parallel to these implementations, this phase includes the consolidation of document management capability into an Enterprise Documents Records Management System.These new solutions will incorporate L and Q’s new target data architecture, and act as enablers for the implementation of improved and more standardised processes.• Realising Opportunities – The Transformation Programme will build on these foundations to deliver critical operational capability, including improvements to L and Q’s customer self-service offer, improving operational visibility through an enhanced CRM, while more broadly exploiting opportunities to automate more of what we do. Please see procurement documents for further information.

Award Detail

Award Criteria

CPV Codes

• 48100000 - Industry specific software package
• 72600000 - Computer support and consultancy services

Other Information

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