IT Service Management Solution
A Contract Award Notice
by THE RIVERSIDE GROUP LIMITED
- Source
- Find a Tender
- Type
- Contract (Services)
- Duration
- not specified
- Value
- £241K
- Sector
- TECHNOLOGY
- Published
- 21 Apr 2023
- Delivery
- not specified
- Deadline
- n/a
Related Terms
Location
Liverpool:
Geochart for 1 buyers and 1 suppliers
1 buyer
- Riverside Group Liverpool
1 supplier
- Alemba Chippenham
Description
The Riverside Group Limited (TRGL) requires an I.T. Service Management Solution (ITSM) to manage the end-to-end delivery of IT services and other departmental services to our customers. The ITSM needs to fully support processes and procedures, primarily defined by ITIL, such as Incident Management, Request Management, Problem Management, Change Enablement, Service Catalogue management and Service configuration management.
Award Detail
| 1 | Alemba (Chippenham)
|
Award Criteria
| Quality | 60 |
| price | 40 |
CPV Codes
- 72253000 - Helpdesk and support services
Other Information
** PREVIEW NOTICE, please check Find a Tender for full details. ** This contract was awarded with the initial term of 3 years totalling ?241,130. There is two optional 12 month extension periods available taking the maximum contract value up to ?371,090.
Reference
- ocds-h6vhtk-039510
- FTS 011446-2023