DVSA Contact Centre Additional Capacity - Call Surges 2023

A Contract Award Notice
by DVSA - DRIVER AND VEHICLE STANDARDS AGENCY

Source
Contracts Finder
Type
Contract (Services)
Duration
3 year
Value
£3M
Sector
BUSINESS
Published
15 Aug 2023
Delivery
17 Jul 2023 to 16 Jul 2026
Deadline
17 Apr 2023 10:00

Related Terms

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

Covid-19 caused large, unforeseen call volumes which have been very difficult to handle with existing resources. DVSA therefore requires the ability to scale up its call handling capacity, at short notice, enabling it to manage any future demand spikes.

Award Detail

1 Foundever (Coventry)
  • Value: £3,417,608

CPV Codes

  • 79512000 - Call centre

Other Information

n/a Attachment-5 -Schedule-6-Order-Form - REDACTED.pdf

Reference

  • tender_345937/1244309
  • CF 1cb666d6-68f5-477f-bb91-0152165479b9

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