TD2048 - Service Level Agreement to support the Insight Led Council platform
A Contract Award Notice
by DERBY CITY COUNCIL
- Source
- Contracts Finder
- Type
- Contract (Services)
- Duration
- 13 month
- Value
- £43K
- Sector
- TECHNOLOGY
- Published
- 30 Aug 2023
- Delivery
- 30 Aug 2023 to 30 Sep 2024
- Deadline
- 28 Aug 2023 23:00
Related Terms
Location
Geochart for 1 buyers and 1 suppliers
1 buyer
- Derby City Council Derby
1 supplier
- Embracent London
Description
12 month Service Level Agreement with supplier to maintain a product, including option to purchase development support through additional service days. To provide a Service Level Agreement to support the Insight Led Council platform: • Ongoing daily monitoring of ILC overnight solution (including alerting re: job failures / performing any default procedural corrective actions) • Minor corrective ILC changes to ILC solution / minor defects • Knowledge transfer & Training • Data retention and Archiving • To provide service pack days to support with change requests or project work to develop the product.
Award Detail
| 1 | Embracent (London)
|
CPV Codes
- 48000000 - Software package and information systems
Indicators
- Contract is suitable for SMEs.
Reference
- TD2048
- CF 1d482717-a62e-4da4-b11d-9d6425fa1298