Contact Centre Services

A Modification Notice
by STUDENT LOANS COMPANY

Source
Find a Tender
Type
Contract (Services)
Duration
4 year
Value
£79M
Sector
PROFESSIONAL
Published
13 Feb 2025
Delivery
To 23 Jan 2029 (est.)
Deadline
n/a

Related Terms

Location

United Kingdom: UNITED KINGDOM

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

Total Quantity or Scope

The provision of Customer Services via telephony and potentially other communication channels. In addition they may provide the following: management of customer contact through social media channels, secure messaging and chat-bots; ad-hoc administration work to support account processing; additional blended work to support contact and repayments processing; outbound calling; web chat.

Award Detail

1 Teleperformance (Bristol)
  • Contact Centre Services
  • Reference: 005036-2025-2019-slc-252-1
  • Value: £78,700,000

CPV Codes

  • 79342300 - Customer services

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=925744206 GO Reference: GO-2025213-PRO-29423739

Reference

  • ocds-h6vhtk-029ac9
  • FTS 005036-2025

Domains