Realtime Customer Contact
A Contract Award Notice
by ANGLIAN WATER SERVICES LIMITED
- Source
- Find a Tender
- Type
- Contract (Services)
- Duration
- not specified
- Value
- ___
- Sector
- BUSINESS
- Published
- 09 May 2025
- Delivery
- not specified
- Deadline
- n/a
Related Terms
Location
This contract is not restricted to being performed in the East of England
1 buyer
- Anglian Water Services Huntingdon
1 supplier
- Unnamed None
Description
Anglian Water Services Ltd (Anglian Water) is undertaking a Procurement Exercise to assess Bidders for the provision of Real time customer contact and associated activities to improve resilience and adapt to technological changes as set out in the specification and draft contract documentation. The scope will cover a proportion of inbound telephony channels and outbound dialler (in addition WhatsApp and Live chat) negating the need for onshore resource post 4pm weekdays and during weekends. All workstreams contained within the contract will require judgement based thinking at different levels of complexity. For further information regarding this sourcing event please refer to the Bidder RFI/RFP Guidance document that is attached to the scanmarket event.
Total Quantity or Scope
As per the Short description in section II.1.4 and for further detail please see the Bidder RFI/RFP Guidance Doc
Award Detail
| 1 | Unnamed (None)
|
CPV Codes
- 75100000 - Administration services
Other Information
** PREVIEW NOTICE, please check Find a Tender for full details. **
Reference
- ocds-h6vhtk-04a35e
- FTS 020201-2025