Preliminary Market Engagement for Out of Hours Service

Location

United Kingdom:

Description

This is a Preliminary Market Engagement Exercise - this not a tendering opportunity or a call for competition. Abri is seeking information from potential providers to help shape our approach to procuring a modern, efficient, and customer focused Out of Hours (OOH) service. Our goal is to enhance our emergency repair services by gaining insights into market capabilities and innovations, understanding how providers manage similar contracts, and identifying potential improvements in customer experience, technology integration, and efficiency. This will inform the development of a robust and competitive tender specification. We welcome input from providers on service models, technology solutions, and value-added services to ensure high-quality, customer-focused support for our residents at all times. Through this engagement, we aim to: • Gain insights into current market capabilities and innovations. • Understand how providers manage similar contracts and handle emergency call-outs. • Identify potential improvements in customer experience, technology integration, and efficiency. • Inform the development of a robust and competitive tender specification. We welcome input from providers on service models, technology solutions, and value-added services that will help us deliver high-quality, customer-focused support to our residents at all times. This engagement is NOT a call for competition and does NOT form part of a formal procurement process. Responses will inform the development of our strategy, specification and how we approach the market when we do procure.

CPV Codes

• 79342300 - Customer services
• 79512000 - Call centre

Indicators

• Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **