Conversational Platform

A Prior Information Notice
by DEPARTMENT FOR WORK AND PENSIONS

Source
Find a Tender
Type
Contract (Services)
Duration
4 year
Value
£0-£9M
Sector
BUSINESS
Published
12 Jun 2025
Delivery
02 Mar 2026 to 01 Mar 2030
Deadline
n/a

Related Terms

Location

United Kingdom:

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

Conversational Platform is a Natural Language Call Steering (NLCS) solution which aims to guide the caller to the right agent first time thereby improving the customer experience and reducing the average call handling time. The solution is integrated into the DWP contact centre platform.

CPV Codes

  • 79512000 - Call centre

Indicators

  • Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

  • ocds-h6vhtk-0547fa
  • FTS 032056-2025

Domains