ICT Managed Service Provider

Location

Description

Border to Coast intends to appoint a partner organisation to support core capabilities necessary to manage its existing infrastructure and achieve its future ICT objectives. This includes the oversight of the existing infrastructure and provision of corporate ICT solutions to enable Border to Coast to operate its core business using latest technologies deployed in a modern and flexible environment. The ICT Managed Service will manage and oversee the cloud based collaborative platform to allow Border to Coast to manage and deliver its investment portfolio effectively and securely. This will include hardware, infrastructure, communications, service support, cyber and data resilience capabilities. Border to Coast currently operates on a single site with circa. 200 users, and had adopted standard Microsoft 365 solutions, with additional Business Central (Finance), CRM and Data modules deployed across the business.

Renewal Options

Initial term of 18 May 2026 to 18 May 2030 (4+2+2) - Extension 1: May 2030 – May 2032 Extension 2: May 2032 – May 2034

CPV Codes

• 72000000 - IT services: consulting, software development, Internet and support
• 48000000 - Software package and information systems
• 48200000 - Networking, Internet and intranet software package
• 30200000 - Computer equipment and supplies

Indicators

• Renewals are available.

Other Information

Procurement Process: Suppliers will complete and submit a Pass / Fail Selection Questionnaire / Service Capability Questionnaire which will be scored. Suppliers who pass the Selection Questionnaire will then be asked to submit a full bid. Following bid evaluation and moderation, request(s) may be made for a clarification session, presentation, on site visit or site audit. There will be a final moderation following these sessions at which point the successful supplier will be identified (subject to successful completion of all due diligence requirements and a standstill period) a contract will be entered into. Total estimated value excluding VAT: £6-7m plus VAT (£7.2-8.4m including VAT). ** PREVIEW NOTICE, please check Find a Tender for full details. **