UK 446 - EOL AI Customer Chat Bot

A Tender Notice
by BRITISH COUNCIL

Source
Find a Tender
Type
Contract (Goods)
Duration
3 month
Value
£230K
Sector
TECHNOLOGY
Published
19 Jun 2025
Delivery
05 Sep 2025 to 05 Dec 2025
Deadline
15 Jul 2025 23:59

Related Terms

Location

United Kingdom:

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

British Council is looking to award to contract to an expert service provided with already tried and tested AI powered Chat bot to support with customer journey on its English Online website.

Renewal Options

The Contract awarded will be originally for a period of 6 month during which the selected supplier will deliver a proof of concept. After this in case of success of this proof of concept the British Council may extend the agreement 4 further times with each extension no longer than 1 year each.

Award Criteria

Social Value. Quality. Methodology. Commercial ITT

CPV Codes

  • 48445000 - Customer Relation Management software package
  • 48481000 - Sales or marketing software package

Indicators

  • Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

  • ocds-h6vhtk-055069
  • FTS 033868-2025

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