Managed Services of the Humberside Police Salesforce and MuleSoft estate
A Contract Award Notice
by THE POLICE AND CRIME COMMISSIONER FOR HUMBERSIDE
- Source
- Find a Tender
- Type
- Contract ()
- Duration
- not specified
- Value
- £329K
- Sector
- MISCELLANEOUS
- Published
- 04 Jul 2025
- Delivery
- not specified
- Deadline
- n/a
Related Terms
Location
1 buyer
- Police & Crime Commissioner for Humberside Cottingham
1 supplier
- Boxxe York
Description
Scope : L1 customer support L2 application support (shared) L3 application support (dedicated) L2 dedicated application triage team with direct contact with 3rd parties external (SLAs) or internal (OLAs) Support Hours: P1-P2-P3-P4: UK Business hours (8am-6pm) • Extended hours • 24x7 support (for selected priorities, e.g. • P1,P2) Ad-hoc on call Monitoring : Standard platform monitoring Application exception handling External log shipping ITIL processes: Service Operation/Transition: Incident, problem, requests, events, change, release, configuration Maintenance: Major & Minor updates and patching Code changes: Defects (Minor enhancements if hours not used) Testing: Unit and Integration Testing Reporting and Service Management: Monthly service review, reporting adapted to customer requirements.
Award Detail
| 1 | Boxxe (York)
|
CPV Codes
- None found
Other Information
** PREVIEW NOTICE, please check Find a Tender for full details. **
Reference
- ocds-h6vhtk-055900
- FTS 037429-2025