Technology Enabled Care
A Tender Notice
by NORFOLK COUNTY COUNCIL
- Source
- Find a Tender
- Type
- Contract (Services)
- Duration
- 3 year
- Value
- £13M
- Sector
- HEALTH
- Published
- 04 Jul 2025
- Delivery
- 01 Apr 2026 to 31 Mar 2029
- Deadline
- 04 Aug 2025 11:00
Related Terms
Location
1 buyer
- Norfolk County Council Norwich
Description
The requirement of the Provider will be to deliver a fully managed service encompassing all aspects of Technology Enabled Care to meet our strategic needs. • The Provider will deliver a scalable service for the provision of equipment and monitoring via a Monitoring and Response Centre (MRS). The equipment service provided will include all aspects of the end-to-end process of ordering and sourcing, installation, maintenance, through to removal and reuse/recycling of equipment. • The MRS will provide Virtual Care and an alarm monitoring service and contact centre function (which is both reactive and proactive, with a strong focus on the capture and use of data about our service users including the benefits and savings achieved). Full details of the requirement can be found in the Service Specification, which forms a Schedule to the Terms and Conditions.
Renewal Options
The Contract may be extended by up to 24 months at the Council's discretion.
Award Criteria
| Quality | Quality is weighted at 100% during initial tenders and 70% during final tenders. This is defined in the Competitive Flexible Process defined the in Procedure section of this notice. |
| Price | Price is weighted at 0% during initial tenders and 30% during final tenders. This is defined in the Competitive Flexible Process defined the in Procedure section of this notice. |
CPV Codes
- 33000000 - Medical equipments, pharmaceuticals and personal care products
- 85000000 - Health and social work services
Indicators
- Renewals are available.
Other Information
** PREVIEW NOTICE, please check Find a Tender for full details. **
Reference
- ocds-h6vhtk-04eb1a
- FTS 037560-2025