Debt Resolution Services 2

A Tender Notice
by CROWN COMMERCIAL SERVICE

Source
Find a Tender
Type
Framework (Services)
Duration
4 year
Value
£323M-£36M
Sector
BUSINESS
Published
22 Aug 2025
Delivery
17 Feb 2026 to 16 Feb 2030
Deadline
25 Sep 2025 14:00

Related Terms

Location

United Kingdom:

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

Crown Commercial Service (CCS) as the Authority intends to put in place a Pan Government Collaborative Agreement for the provision of Debt Resolution Services, including but not limited to: debt collection, cryptocurrency collection, enforcement, auctioneers, process services, litigation, data services, and spend analytics to be utilised by any central government or wider public sector organisation looking for effective debt recovery such as collections, enforcement, data services, spend analytics and recovery. This 4-year closed framework agreement provides access to all types of recovery services for use across all debt streams, to maximise the collection of funds owed to central government and the wider public sector. With input from the Government Debt Management Function, Money and Pension Service, and third-sector partners, the framework is designed to maximise collections and to ensure fair treatment and sustainability of payment plans.

Lot Division

1 Direct Debt Collections
  • Value: £36M

FCA regulated debt collection agencies.

Award Criteria
Social Value - All Lots You must read Attachment 2d Quality questionnaire for the details of this question’s requirement, response guidance and marking scheme.
Social Values - Lot 1 & Lot 2 You must read the Attachment 2d Quality questionnaire for the details of this question’s requirement, response guidance and marking scheme.
Customer Interaction You must read the Attachment 2d Quality questionnaire for the details of this question’s requirement, response guidance and marking scheme.
Client Services, Management Information and Information Security You must read the Attachment 2d Quality questionnaire for the details of this question’s requirement, response guidance and marking scheme.
Continuous Improvement and Innovation You must read the Attachment 2d Quality questionnaire for the details of this question’s requirement, response guidance and marking scheme.
Price _
2 A managed service for enforcement
  • Value: £36M

Access a panel of enforcement agents.

Award Criteria
Social Value - All Lots You must read Attachment 2d Quality questionnaire for the details of this question’s requirement, response guidance and marking scheme.
Social Value - Lots 1 & Lot 2 You must read the Attachment 2d Quality questionnaire for the details of this question’s requirement, response guidance and marking scheme.
People and Processes You must read the Attachment 2d Quality questionnaire for the details of this question’s requirement, response guidance and marking scheme.
EA Subcontractor Performance and Relationship Management You must read the Attachment 2d Quality questionnaire for the details of this question’s requirement, response guidance and marking scheme.
User Platforms, Service Delivery and Customer Satisfaction You must read the Attachment 2d Quality questionnaire for the details of this question’s requirement, response guidance and marking scheme.
Price _
3 Process Servers
  • Value: £36M

The legal delivery of official legal documents.

Award Criteria
Social Value - All Lots You must read Attachment 2d Quality questionnaire for the details of this question’s requirement, response guidance and marking scheme.
Service Delivery You must read the Attachment 2d Quality questionnaire for the details of this question’s requirement, response guidance and marking scheme.
Price _
4 Data Solutions
  • Value: £36M

Full service data, reports, credit reference and affordability.

Award Criteria
Social Value - All Lots You must read the Attachment 2d Quality questionnaire for the details of this question’s requirement, response guidance and marking scheme.
Data and Information You must read the Attachment 2d Quality questionnaire for the details of this question’s requirement, response guidance and marking scheme.
Capability, Agility and Continuous Improvement You must read the Attachment 2d Quality questionnaire for the details of this question’s requirement, response guidance and marking scheme.
Resolving Issues and Maximising Outcomes You must read the Attachment 2d Quality questionnaire for the details of this question’s requirement, response guidance and marking scheme.
Price _
5 SARS - Accounts payable review
  • Value: £36M

Spend recovery from overpayments or unpaid credit notes.

Award Criteria
Social Value - All Lots You must read Attachment 2d Quality questionnaire for the details of this question’s requirement, response guidance and marking scheme.
SARS - Spend Analysis and RecoveryServices You must read the Attachment 2d Quality questionnaire for the details of this question’s requirement, response guidance and marking scheme.
SARS - Reporting Process You must read the Attachment 2d Quality questionnaire for the details of this question’s requirement, response guidance and marking scheme.
Price _
6 SARS - Contract Compliance General Review
  • Value: £36M

Recover overpayment or under recovered balances.

Award Criteria
Social Value - All Lots You must read the Attachment 2d Quality questionnaire for the details of this question’s requirement, response guidance and marking scheme.
SARS - Spend Analysis and RecoveryServices You must read the Attachment 2d Quality questionnaire for the details of this question’s requirement, response guidance and marking scheme.
SARS - Reporting Process You must read the Attachment 2d Quality questionnaire for the details of this question’s requirement, response guidance and marking scheme.
Price _
7 SARS - Utilities spend recovery review
  • Value: £36M

Tariff analysis, climate change levy, distribution charges, analysis and recovery.

Award Criteria
Social Value - All Lots You must read the Attachment 2d Quality questionnaire for the details of this question’s requirement, response guidance and marking scheme.
SARS - Spend Analysis and RecoveryServices You must read the Attachment 2d Quality questionnaire for the details of this question’s requirement, response guidance and marking scheme.
SARS - Reporting Process You must read the Attachment 2d Quality questionnaire for the details of this question’s requirement, response guidance and marking scheme.
Price _
8 SARS - Telecommunications spend recovery review
  • Value: £36M

Identify overpaid, overcharged, made in error and analysis of call plans.

Award Criteria
Social Value - All Lots You must read the Attachment 2d Quality questionnaire for the details of this question’s requirement, response guidance and marking scheme.
SARS - Spend Analysis and RecoveryServices You must read the Attachment 2d Quality questionnaire for the details of this question’s requirement, response guidance and marking scheme.
SARS - Reporting Process You must read the Attachment 2d Quality questionnaire for the details of this question’s requirement, response guidance and marking scheme.
Price _
9 SARS - Specialist VAT Review
  • Value: £36M

Overpaid VAT rates and exemption calculations.

Award Criteria
Social Value - All Lots You must read the Attachment 2d Quality questionnaire for the details of this question’s requirement, response guidance and marking scheme.
SARS - Spend Analysis and RecoveryServices You must read the Attachment 2d Quality questionnaire for the details of this question’s requirement, response guidance and marking scheme.
SARS - Reporting Process You must read the Attachment 2d Quality questionnaire for the details of this question’s requirement, response guidance and marking scheme.
Price _

CPV Codes

  • 66000000 - Financial and insurance services

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

  • ocds-h6vhtk-050270
  • FTS 050785-2025

Domains