South Norfolk Council: Customer Relation Management Software Package - AWARD

Location

Description

South Norfolk Council and Broadland District Council are offering this opportunity to participate in a competitive procedure with negotiation for a cloud-based customer experience platform. Both councils' delivery plans outline a strategic objective to provide services for residents, businesses and communities that are innovative, efficient and easy to use against a backdrop of reduced funding and tougher economical times. An improved customer offer enabled by digital technology can have a direct impact on our ability to reduce operating costs to serve our customers, absorb growing demand within existing resources and enable greater efficiencies from understanding the end-to-end customer journey whilst enabling customers to interact with us in modern and efficient ways that are convenient to them. East Suffolk Council's Procurement Team is providing procurement support but the Contracting Authority is South Norfolk Council and Broadland District Council.

Award Detail

CPV Codes

• 72212100 - Industry specific software development services
• 48333000 - Contact management software package
• 48217000 - Transaction-processing software package
• 72212211 - Platform interconnectivity software development services
• 48219300 - Administration software package
• 72212445 - Customer Relation Management software development services
• 48100000 - Industry specific software package
• 48445000 - Customer Relation Management software package

Indicators

• Contract is suitable for SMEs.