| 1 | Responsive Works - General • Urgent - Emergency Works (during Normal Working Hours and Out of Hours Working)
• General maintenance and repair work of a responsive nature:
o Carpentry
o Masonry / Wet Trades
o Roofing repairs
Works of a responsive nature and day to day maintenance and repairs covering general domestic property and corporate building maintenance, to supplement the in-house workforce during peak times, across all trade skill sets, potentially single trades, inclusive of but not limited to, carpentry, bricklaying, plastering, roofing and flooring.
Works will range from very minor repairs to general maintenance works, with priority always given to statutory and other health and safety requirements and work relating to emergencies such as roof leaks, structural defects. Award Criteria | Framework Management - Method Statement | Please provide your general method statement for the management of works awarded to your company under the Framework Agreement. Your response must include (but not be limited to): • Details of senior staff and Key Personnel, include the day-to-day contact for the person managing the receiving of orders from the Framework (M) • Details of your proposed management structure (include an organogram chart) (H) • How your organisation would deal with various workloads from this Framework. (M) • How the Council's requirements will be prioritised bearing in mind that the volume or regularity of commissions cannot be guaranteed. (H) • Proposals for quality management of job/works to deliver on time, within budget and to the required standards. (M) • Proposals for dealing with large scale business disruptions (L) | | Work/Job Quality | Please detail how work/job quality will be delivered from receiving the Order to completion and invoicing. Your answer should include but not be limited to: • How work / jobs will be allocated to operatives. (L) • How you will achieve right first-time approach. (M) • How you will complete Orders / Tickets on time or within Priority Coding. (H) • Your process for recording completed jobs / tickets and informing the Client (M) | | Out of Hours Response | The Council requires that Contractors appointed to this Lot provide a responsive out of hours emergency call out service. Please outline your proposals for providing the 24-hour 365 days a year out of hours responsive maintenance cover. | | Tenant Liaison | Please detail how you will liaise with the building occupant and/or tenant through the various stages of the job/works. Your response should: • Outline your policies and procedures for minimising inconvenience to customers and occupiers. (M) • Outline your arrangements for the security and protection of building occupant/tenants belongings, furniture and fixings. (H) • Outline your approach to monitor and maximising customer satisfaction. (M) • Outline you approach in dealing with damage to tenant or PCC property (M) Demonstrate your approach for treating customers, as individuals and recognising their concerns, respecting equality, diversity and obligations; and giving particular care to occupiers who are elderly infirm have a disability or are vulnerable (H) | | Domestic Scenario | Please a step by step process you would follow for managing the following complaint: Scenario - Your Company has just undertaken work in a typical 1930's council house: The tenant has complained about the dust/mess remaining and claims the living room carpet is ruined. Your answer should include but not be limited to the following: • Provide a flow chart to demonstrate your process. (M) • Indicate your target timescales for dealing with each stage, (H) Explain how communication would be managed between the parties and the Council (M) | | Commercial | Pricing Schedule to be completed. Percentage Rate Adjustment Call Out Rates Scaffolding | |
| 3 | Works Value up to £25,000.00 • Pre-planned Repairs.
• General Build / Refurb works / internal improvements, Kitchens and Bathrooms
• Estate improvements - pathways, boundary walls, etc.
Day to day maintenance covering general domestic property and corporate building maintenance and repairs across all trade skill sets, potentially single trades, inclusive of but not limited to, carpentry, bricklaying, concrete work, plastering, decorating, roofing and flooring, and MEP work in association with.
Works will range from minor repairs to general maintenance works, with priority always given to statutory and other health and safety requirements and any work relating to emergencies such as structural domestic/defects.
Further-competitions may be carried out for larger schemes to domestic or corporate buildings.
This Lot includes Bathroom and Kitchen Refurbishment outside Lot 2.
Work to refurbish a bathroom or kitchen in accordance with PCC kitchen & bathroom specifications, workmanship standards are to be compliant with NHF Specification and Welsh Quality Housing Standards.
Works may involve:
- Fitting new bathroom suite, including all connections
- Fitting planned kitchen units
- Wall tiling
- New flooring
- Decoration
- Replacement of radiators
- Complete bathroom or kitchen refurbishment.
Kitchens and bathrooms must comply with the requirements of the Welsh Housing Quality Standards. Award Criteria | Framework Management - Method Statement | Please provide your general method statement for the management of works awarded to your company under the Framework Agreement. Your response must include (but not be limited to): • Details of senior staff and Key Personnel, include the day-to-day contact for the person managing the receiving of orders from the Framework (M) • Details of your proposed management structure (include an organogram chart) (H) • How your organisation would deal with various workloads from this Framework. (M) • How the Council's requirements will be prioritised bearing in mind that the volume or regularity of commissions cannot be guaranteed. (H) • Proposals for quality management of job/works to deliver on time, within budget and to the required standards. (M) • Proposals for dealing with large scale business disruptions (L) | | Work/Job Quality | Please detail how work/job quality will be delivered from receiving the Order to completion and invoicing. Your answer should include but not be limited to: • How work / jobs will be allocated to operatives. (L) • How you will achieve right first-time approach. (M) • How you will complete Orders / Tickets on time or within Priority Coding. (H) • Your process for recording completed jobs / tickets and informing the Client (M) | | Tenant Liaison | Please detail how you will liaise with the building occupant and/or tenant through the various stages of the job/works. Your response should: • Outline your policies and procedures for minimising inconvenience to customers and occupiers. (M) • Outline your arrangements for the security and protection of building occupant/tenants belongings, furniture and fixings. (H) • Outline your approach to monitor and maximising customer satisfaction. (M) • Outline you approach in dealing with damage to tenant or PCC property (M) Demonstrate your approach for treating customers, as individuals and recognising their concerns, respecting equality, diversity and obligations; and giving particular care to occupiers who are elderly infirm have a disability or are vulnerable (H) | | Domestic Scenario | Please a step by step process you would follow for managing the following complaint: Scenario - Your Company has just undertaken work in a typical 1930's council house: The tenant has complained about the dust/mess remaining and claims the living room carpet is ruined. Your answer should include but not be limited to the following: • Provide a flow chart to demonstrate your process. (M) • Indicate your target timescales for dealing with each stage, (H) Explain how communication would be managed between the parties and the Council (M) | | Bathroom Adaptations | Please outline your company's process and procedures for installing an adaptation, ensuring that the installed adaptation meets the required standards and is suitable for the individual client's needs. The response should be relevant to the Category(ies) applied for and include but not be limited to: • Pre-installation activities (e.g. risk assessments) (H) • Resolving difficulties (e.g. should the proposed specification provided not be achievable due to structural issues, how would you resolve this?) (H) • Activities during and post-installation (e.g. health and safety considerations, working around the home occupier, cleanliness on site) (M) | | Commercial | Pricing Schedule to be completed Percentage Rate Adjustment Scaffolding | |
| 4 | Works from £25,000.00 to £500,000.00 • Pre-planned Repairs
• Decant works
• Major Building / Structural Works to domestic & public buildings.
• Internal refurbishments
• Large Repairs
Definition:
Work would be of a more complex nature, requiring the production of detailed scope of works, or schedule of repair, up to possibly a bill of quantities. This category is intended to address planned major works, where building/structural elements have failed and are beyond economic repair by routine maintenance, or do not comply with legal requirements.
This can be inclusive of, but not limited to renewal of floor slabs, rebuilding of internal walls, partitions and ceilings together with associated electrical and general plumbing work, re-roofing works, replacement of retaining walls, large refurbishment schemes, installation of external wall Insulation and green energy measures.
Further-competitions may be carried out for larger schemes to domestic or corporate buildings. Award Criteria | Framework Management - Method Statement | Please provide your general method statement for the management of works awarded to your company under the Framework Agreement. Your response must include (but not be limited to): • Details of senior staff and Key Personnel, include the day-to-day contact for the person managing the receiving of orders from the Framework (M) • Details of your proposed management structure (include an organogram chart) (H) • How your organisation would deal with various workloads from this Framework. (M) • How the Council's requirements will be prioritised bearing in mind that the volume or regularity of commissions cannot be guaranteed. (H) • Proposals for quality management of job/works to deliver on time, within budget and to the required standards. (M) • Proposals for dealing with large scale business disruptions (L) | | Work/Job Quality | Please detail how work/job quality will be delivered from receiving the Order to completion and invoicing. Your answer should include but not be limited to: • How work / jobs will be allocated to operatives. (L) • How you will achieve right first-time approach. (M) • How you will complete Orders / Tickets on time or within Priority Coding. (H) • Your process for recording completed jobs / tickets and informing the Client (M) | | Tenant Liaison | Please detail how you will liaise with the building occupant and/or tenant through the various stages of the job/works. Your response should: • Outline your policies and procedures for minimising inconvenience to customers and occupiers. (M) • Outline your arrangements for the security and protection of building occupant/tenants belongings, furniture and fixings. (H) • Outline your approach to monitor and maximising customer satisfaction. (M) • Outline you approach in dealing with damage to tenant or PCC property (M) Demonstrate your approach for treating customers, as individuals and recognising their concerns, respecting equality, diversity and obligations; and giving particular care to occupiers who are elderly infirm have a disability or are vulnerable (H) | | Domestic Scenario | Please a step by step process you would follow for managing the following complaint: Scenario - Your Company has just undertaken work in a typical 1930's council house: The tenant has complained about the dust/mess remaining and claims the living room carpet is ruined. Your answer should include but not be limited to the following: • Provide a flow chart to demonstrate your process. (M) • Indicate your target timescales for dealing with each stage, (H) Explain how communication would be managed between the parties and the Council (M) | | Bathroom Adaptations | Please outline your company's process and procedures for installing an adaptation, ensuring that the installed adaptation meets the required standards and is suitable for the individual client's needs. The response should be relevant to the Category(ies) applied for and include but not be limited to: • Pre-installation activities (e.g. risk assessments) (H) • Resolving difficulties (e.g. should the proposed specification provided not be achievable due to structural issues, how would you resolve this?) (H) • Activities during and post-installation (e.g. health and safety considerations, working around the home occupier, cleanliness on site) (M) | | Contract Management | Please explain what arrangements the Contractor has in place to accurately manage both Construction Programme and Contract. Your response to Programme Management should focus on the format, monitoring process, reporting and frequency of submissions. In terms of managing the Construction Contract, please explain how you plan on managing Risk & Change. (H) How are these going to be highlighted, monitored, recorded and implemented. (M) Provide details of how you will ensure and review compliance with statutory requirements relating to works. These shall include but not be limited to the following Regulatory Bodies and Acts: -CDM Regulations -Building Regulations -Planning -Party Wall Act 1996 -Wildlife and Countryside Act 1981 (M) Please outline your methodology for managing your supply-chains. - Example how your organisation selects and undertakes competency assessments of your supply chain (please include an example of your supply chain pre-qualification questionnaire) (H) - How you appoint your supply chain to undertake works or supply goods / services (L) - What processes do you have in place to manage and supervise your supply- chain (M) - Demonstrate your payment processes in accordance with the terms and conditions (L) - Demonstrate how you review your supply chain processes to incorporate lessons learnt (M) | | Commercial | Pricing Schedule to be completed Percentage Rate Adjustment Scaffolding | |
| 6 | Disabled Adaptations to Domestic Properties • Internal adaptations to domestic bathrooms Works will include
o Creation of a wet room, including all plumbing, heating and electrical connections
o Installation of low level shower former, to include low level drainage connections
o Installation of BEAB Care compliant shower, including cubicle or curtain
o Installation of extract fan with Humidity Start Option
o Laying of slip resistant flooring
o Installation of Building Regulation Doc M compliant white ware and grab rails
o Installation of replacement radiator
o Tiling and decoration
• Installation of other adaptations to suit tenants needs, external and internal ramps, thresholds, handrails and grab rails.
All works to comply with Building Regulations Approved Document M: Volume 1 and the Equality Act 2010. Award Criteria | Framework Management - Method Statement | Please provide your general method statement for the management of works awarded to your company under the Framework Agreement. Your response must include (but not be limited to): • Details of senior staff and Key Personnel, include the day-to-day contact for the person managing the receiving of orders from the Framework (M) • Details of your proposed management structure (include an organogram chart) (H) • How your organisation would deal with various workloads from this Framework. (M) • How the Council's requirements will be prioritised bearing in mind that the volume or regularity of commissions cannot be guaranteed. (H) • Proposals for quality management of job/works to deliver on time, within budget and to the required standards. (M) • Proposals for dealing with large scale business disruptions (L) | | Work/Job Quality | Please detail how work/job quality will be delivered from receiving the Order to completion and invoicing. Your answer should include but not be limited to: • How work / jobs will be allocated to operatives. (L) • How you will achieve right first-time approach. (M) • How you will complete Orders / Tickets on time or within Priority Coding. (H) • Your process for recording completed jobs / tickets and informing the Client (M) | | Tenant Liaison | Please detail how you will liaise with the building occupant and/or tenant through the various stages of the job/works. Your response should: • Outline your policies and procedures for minimising inconvenience to customers and occupiers. (M) • Outline your arrangements for the security and protection of building occupant/tenants belongings, furniture and fixings. (H) • Outline your approach to monitor and maximising customer satisfaction. (M) • Outline you approach in dealing with damage to tenant or PCC property (M) Demonstrate your approach for treating customers, as individuals and recognising their concerns, respecting equality, diversity and obligations; and giving particular care to occupiers who are elderly infirm have a disability or are vulnerable (H) | | Domestic Scenario | Please a step by step process you would follow for managing the following complaint: Scenario - Your Company has just undertaken work in a typical 1930's council house: The tenant has complained about the dust/mess remaining and claims the living room carpet is ruined. Your answer should include but not be limited to the following: • Provide a flow chart to demonstrate your process. (M) • Indicate your target timescales for dealing with each stage, (H) Explain how communication would be managed between the parties and the Council (M) | | Bathroom Adaptations | Please outline your company's process and procedures for installing an adaptation, ensuring that the installed adaptation meets the required standards and is suitable for the individual client's needs. The response should be relevant to the Category(ies) applied for and include but not be limited to: • Pre-installation activities (e.g. risk assessments) (H) • Resolving difficulties (e.g. should the proposed specification provided not be achievable due to structural issues, how would you resolve this?) (H) • Activities during and post-installation (e.g. health and safety considerations, working around the home occupier, cleanliness on site) (M) | | Commercial | Pricing Schedule to be completed Percentage Rate Adjustment Scaffolding | |
| 7 | Windows/External Doors • Urgent - Emergency Works to replace a window or external door
• Window or door repairs in domestic or corporate buildings
• One off installations and replacements, including installation of fire rated doors by a competent installer.
• Composite doors, one offs
• Larger schemes for replacement windows or external composite doors, including fire rated doors. These may be carried out by further-competition.
Service Providers or Installers on this Lot must be FENSA Approved and provide a Certificate for all replacement windows and doors.
For fitting of internal or external fire rated doors the Service Providers must have carried out assured training through BM Trada or British Woodworking Federation (BWF), for installation of fire doors, to ensure competency. Award Criteria | Framework Management - Method Statement | Please provide your general method statement for the management of works awarded to your company under the Framework Agreement. Your response must include (but not be limited to): • Details of senior staff and Key Personnel, include the day-to-day contact for the person managing the receiving of orders from the Framework (M) • Details of your proposed management structure (include an organogram chart) (H) • How your organisation would deal with various workloads from this Framework. (M) • How the Council's requirements will be prioritised bearing in mind that the volume or regularity of commissions cannot be guaranteed. (H) • Proposals for quality management of job/works to deliver on time, within budget and to the required standards. (M) • Proposals for dealing with large scale business disruptions (L) | | Work/Job Quality | Please detail how work/job quality will be delivered from receiving the Order to completion and invoicing. Your answer should include but not be limited to: • How work / jobs will be allocated to operatives. (L) • How you will achieve right first-time approach. (M) • How you will complete Orders / Tickets on time or within Priority Coding. (H) • Your process for recording completed jobs / tickets and informing the Client (M) | | Tenant Liaison | Please detail how you will liaise with the building occupant and/or tenant through the various stages of the job/works. Your response should: • Outline your policies and procedures for minimising inconvenience to customers and occupiers. (M) • Outline your arrangements for the security and protection of building occupant/tenants belongings, furniture and fixings. (H) • Outline your approach to monitor and maximising customer satisfaction. (M) • Outline you approach in dealing with damage to tenant or PCC property (M) Demonstrate your approach for treating customers, as individuals and recognising their concerns, respecting equality, diversity and obligations; and giving particular care to occupiers who are elderly infirm have a disability or are vulnerable (H) | | Domestic Scenario | Please a step by step process you would follow for managing the following complaint: Scenario - Your Company has just undertaken work in a typical 1930's council house: The tenant has complained about the dust/mess remaining and claims the living room carpet is ruined. Your answer should include but not be limited to the following: • Provide a flow chart to demonstrate your process. (M) • Indicate your target timescales for dealing with each stage, (H) Explain how communication would be managed between the parties and the Council (M) | | Commercial | Pricing Schedule to be completed Percentage Rate Adjustment Scaffolding | |
| 9 | Works from £500,000.00 to £3,000,000.00 Lot 9 is specifically included for the wholesale redevelopment of accommodation up to the Lot value.
Works would include:
• multi-discipline works across several sites simultaneously.
• a mix of large-scale refurbishment for entire buildings comprising of 6 or more units
• Mixed use refurbishment in town centre locations
• provision of significant additional accommodation by extension to existing properties.
• Wholesale redevelopment of existing PCC sites or buildings
• Brown and green field development.
• Major refurbishment and repair of non-traditional housing such as Airey housing .
Works will include commercial and non-commercial and mixed-use development. Award Criteria | Framework Management-Method Statement | Please provide your general method statement for the management of works awarded to your company under the Framework Agreement. Your response must include (but not be limited to): • Details of senior staff and Key Personnel, include the day-to-day contact for the person managing the receiving of orders from the Framework (M) • Details of your proposed management structure (include an organogram chart) (H) • How your organisation would deal with various workloads from this Framework. (M) • How the Council's requirements will be prioritised bearing in mind that the volume or regularity of commissions cannot be guaranteed. (H) • Proposals for quality management of job/works to deliver on time, within budget and to the required standards. (M) • Proposals for dealing with large scale business disruptions (L) | | Work/Job Quality | Please detail how work/job quality will be delivered from receiving the Order to completion and invoicing. Your answer should include but not be limited to: • How work / jobs will be allocated to operatives. (L) • How you will achieve right first-time approach. (M) • How you will complete Orders / Tickets on time or within Priority Coding. (H) • Your process for recording completed jobs / tickets and informing the Client (M) | | Project Approach Methodology | Please describe your experience of working in residential estates, please describe your proposed approach, methodology and sequencing for delivering the works. Your response should: • Outline logical, efficient sequencing of works; (H) • Detail how you plan to secure all working areas. (M) • Demonstrate how you intend to minimize overall project duration, including any proposals for parallel working, or acceleration strategies; (M) • Detail your methodology for delivering key elements of scope, such as: o Safe removal and disposal of asbestos o your approach to the design and delivery of limited elements of the works; o Coordination of all temporary works and logistics to reduce disruption and ensure safe delivery. (M) Your response should highlight and consider: • Health and Safety- consideration to working in residential estates, how you ensure to keep the works safe and secure-during non-working hours. (H) • Details of key challenges and intended approach or specific methodology on how these will be addressed. (M) • Management/ assurance of quality. (M) • Management of change- include templates of management documentation. (M) • Project Team and resources- Include CV's for key personnel intended for site. (L) • Any additional activity identified by the tenderer which the tenderer considers necessary to cover to deliver the works. (L) | | Contract Management | Please explain what arrangements the Contractor has in place to accurately manage both Construction Programme and Contract. Your response to Programme Management should focus on the format, monitoring process, reporting and frequency of submissions. In terms of managing the Construction Contract, please explain how you plan on managing Risk & Change. (H) How are these going to be highlighted, monitored, recorded and implemented. (M) Provide details of how you will ensure and review compliance with statutory requirements relating to works. These shall include but not be limited to the following Regulatory Bodies and Acts: -CDM Regulations -Building Regulations -Planning -Party Wall Act 1996 -Wildlife and Countryside Act 1981 (M) Please outline your methodology for managing your supply-chains. - Example how your organisation selects and undertakes competency assessments of your supply chain (please include an example of your supply chain pre-qualification questionnaire) (H) - How you appoint your supply chain to undertake works or supply goods / services (L) - What processes do you have in place to manage and supervise your supply- chain (M) - Demonstrate your payment processes in accordance with the terms and conditions (L) - Demonstrate how you review your supply chain processes to incorporate lessons learnt (M) | | Digital Environment | As Principal Contractor demonstrate your company's use of technology and systems to ensure safe and quality planning, construction and delivery of the Project. | | Community Benefits | Community Benefits Method Statement. | | Supply Chain | As Principal Contractor demonstrate how your companies supply chain polices align to the use of local, regional, national sourced materials such as British steel and Welsh produced materials. Your response should extend to cover reduction of road risk in the supply chain, supply chain selection (promotion of equality and diversity, fair payment), and effective waste reduction and waste handling on site. | | Commercial | Pricing Schedule to be completed. Direct Fee Prime Cost Materials Preliminaries | |
| 7 | Responsive Works - Mechanical/Plumbing Repairs • Urgent - Emergency Works (during Normal Working Hours and Out of Hours Working) Repair work of a responsive nature to Domestic properties or corporate buildings. Including general plumbing and heating repairs. Any works which require attendance by a GasSafe Engineer are not included in this arrangement and passed to the PCC Heating Contractor
• Out of hours cover during peak demands (up to 3 days / nights at a time), typically during bank or public holiday periods, or as cover for internal staff absence.
Works of a responsive nature and day to day maintenance and repairs covering general domestic property and corporate building maintenance, to supplement the in-house workforce during peak times, across all trade skill sets, potentially single trades, inclusive of but not limited to, domestic plumbing and heating systems, and ventilation systems.
Works will range from very minor repairs to general maintenance works, with priority always given to statutory and other health and safety requirements and work relating to emergencies such as system failure or leaks. Award Criteria | Framework Management - Method Statement | Please provide your general method statement for the management of works awarded to your company under the Framework Agreement. Your response must include (but not be limited to): • Details of senior staff and Key Personnel, include the day-to-day contact for the person managing the receiving of orders from the Framework (M) • Details of your proposed management structure (include an organogram chart) (H) • How your organisation would deal with various workloads from this Framework. (M) • How the Council's requirements will be prioritised bearing in mind that the volume or regularity of commissions cannot be guaranteed. (H) • Proposals for quality management of job/works to deliver on time, within budget and to the required standards. (M) • Proposals for dealing with large scale business disruptions (L) | | Work/Job Quality | Please detail how work/job quality will be delivered from receiving the Order to completion and invoicing. Your answer should include but not be limited to: • How work / jobs will be allocated to operatives. (L) • How you will achieve right first-time approach. (M) • How you will complete Orders / Tickets on time or within Priority Coding. (H) • Your process for recording completed jobs / tickets and informing the Client (M) | | Out of Hours Response | The Council requires that Contractors appointed to this Lot provide a responsive out of hours emergency call out service. Please outline your proposals for providing the 24-hour 365 days a year out of hours responsive maintenance cover. | | Tenant Liaison | Please detail how you will liaise with the building occupant and/or tenant through the various stages of the job/works. Your response should: • Outline your policies and procedures for minimising inconvenience to customers and occupiers. (M) • Outline your arrangements for the security and protection of building occupant/tenants belongings, furniture and fixings. (H) • Outline your approach to monitor and maximising customer satisfaction. (M) • Outline you approach in dealing with damage to tenant or PCC property (M) Demonstrate your approach for treating customers, as individuals and recognising their concerns, respecting equality, diversity and obligations; and giving particular care to occupiers who are elderly infirm have a disability or are vulnerable (H) | | Domestic Scenario | Please a step by step process you would follow for managing the following complaint: Scenario - Your Company has just undertaken work in a typical 1930's council house: The tenant has complained about the dust/mess remaining and claims the living room carpet is ruined. Your answer should include but not be limited to the following: • Provide a flow chart to demonstrate your process. (M) • Indicate your target timescales for dealing with each stage, (H) Explain how communication would be managed between the parties and the Council (M) | | Commercial | Pricing Schedule to be completed. Percentage Rate Adjustment Call Out Rates Scaffolding | |
| 8 | Responsive Works - Electrical Repairs • Urgent - Emergency Works (during Normal Working Hours and Out of Hours Working)
• Repair work of a responsive nature to domestic properties or corporate buildings.
• Operatives must be NICEIC accredited or equivalent.
• Out of hours cover during peak demands (up to 3 days / nights at a time), typically during bank or public holiday periods, or as cover for internal staff absence. Works of a responsive nature and day to day maintenance and repairs covering general domestic property and corporate building maintenance, to supplement the in-house workforce during peak times, across all trade skill sets, potentially single trades, inclusive of but not limited to additional provisions, modification of existing systems.
Works will range from very minor repairs to general maintenance works, with priority always given to statutory and other health and safety requirements and work relating to emergencies such as system failure or damage. Award Criteria | Framework Management - Method Statement | Please provide your general method statement for the management of works awarded to your company under the Framework Agreement. Your response must include (but not be limited to): • Details of senior staff and Key Personnel, include the day-to-day contact for the person managing the receiving of orders from the Framework (M) • Details of your proposed management structure (include an organogram chart) (H) • How your organisation would deal with various workloads from this Framework. (M) • How the Council's requirements will be prioritised bearing in mind that the volume or regularity of commissions cannot be guaranteed. (H) • Proposals for quality management of job/works to deliver on time, within budget and to the required standards. (M) • Proposals for dealing with large scale business disruptions (L) | | Work/Job Quality | Please detail how work/job quality will be delivered from receiving the Order to completion and invoicing. Your answer should include but not be limited to: • How work / jobs will be allocated to operatives. (L) • How you will achieve right first-time approach. (M) • How you will complete Orders / Tickets on time or within Priority Coding. (H) • Your process for recording completed jobs / tickets and informing the Client (M) | | Out of Hours | The Council requires that Contractors appointed to this Lot provide a responsive out of hours emergency call out service. Please outline your proposals for providing the 24-hour 365 days a year out of hours responsive maintenance cover. | | Tenant Liaison | Please detail how you will liaise with the building occupant and/or tenant through the various stages of the job/works. Your response should: • Outline your policies and procedures for minimising inconvenience to customers and occupiers. (M) • Outline your arrangements for the security and protection of building occupant/tenants belongings, furniture and fixings. (H) • Outline your approach to monitor and maximising customer satisfaction. (M) • Outline you approach in dealing with damage to tenant or PCC property (M) Demonstrate your approach for treating customers, as individuals and recognising their concerns, respecting equality, diversity and obligations; and giving particular care to occupiers who are elderly infirm have a disability or are vulnerable (H) | | Domestic Scenario | Please a step by step process you would follow for managing the following complaint: Scenario - Your Company has just undertaken work in a typical 1930's council house: The tenant has complained about the dust/mess remaining and claims the living room carpet is ruined. Your answer should include but not be limited to the following: • Provide a flow chart to demonstrate your process. (M) • Indicate your target timescales for dealing with each stage, (H) Explain how communication would be managed between the parties and the Council (M) | | Commercial | Pricing Schedule to be completed. Percentage Rate Adjustment Call Out Rates Scaffolding | |
| 9 | Tenancy Change and Void Refurbishment Voids works carried out prior to re-letting a vacant property to bring the property up to the required standard.
Works may include the installation of new kitchens, general repairs, decoration, refurbishment of bathrooms, garden clearance and all necessary electrical and plumbing work.
The Service Provider will also be expected to liaise with the Authority's gas servicing Contractor to provide Fire Up & Instruct.
All work is to be undertaken to meet the Welsh Housing Quality Standards.
These properties will not be occupied.
• GasSafe works are not included in this arrangement and passed to the PCC Heating Contractor
• Operatives must be NICEIC accredited or equivalent. Award Criteria | Framework Management - Method Statement | Please provide your general method statement for the management of works awarded to your company under the Framework Agreement. Your response must include (but not be limited to): • Details of senior staff and Key Personnel, include the day-to-day contact for the person managing the receiving of orders from the Framework (M) • Details of your proposed management structure (include an organogram chart) (H) • How your organisation would deal with various workloads from this Framework. (M) • How the Council's requirements will be prioritised bearing in mind that the volume or regularity of commissions cannot be guaranteed. (H) • Proposals for quality management of job/works to deliver on time, within budget and to the required standards. (M) • Proposals for dealing with large scale business disruptions (L) | | Work/Job Quality | Please detail how work/job quality will be delivered from receiving the Order to completion and invoicing. Your answer should include but not be limited to: • How work / jobs will be allocated to operatives. (L) • How you will achieve right first-time approach. (M) • How you will complete Orders / Tickets on time or within Priority Coding. (H) • Your process for recording completed jobs / tickets and informing the Client (M) | | Voids Processes and Procedures | Please outline your company's process and procedures for delivering a multi-trade approach to voids, ensuring that the void works meets the required standards, within agreed timescales and is suitable for the individual client's needs. The response should be relevant to the Category(ies) applied for and include but not be limited to: • Pre- Construction activities (e.g. risk assessments/ method statements, programming) (H) • Communication with the Void Management Team, other professional services and the client (ingoing/new tenant) (M) • Resolving difficulties (e.g. should the proposed specification provided not be achievable due to structural issues, how would you resolve this?) (H) • Activities during and post void work (e.g. health and safety considerations, cleanliness on site, call backs) (M) | | Bathroom Adaptations | Please outline your company's process and procedures for installing an adaptation, ensuring that the installed adaptation meets the required standards and is suitable for the individual client's needs. The response should be relevant to the Category(ies) applied for and include but not be limited to: • Pre-installation activities (e.g. risk assessments) (H) • Resolving difficulties (e.g. should the proposed specification provided not be achievable due to structural issues, how would you resolve this?) (H) • Activities during and post-installation (e.g. health and safety considerations, working around the home occupier, cleanliness on site) (M) | | Commercial | Pricing Schedule to be completed. Percentage Rate Adjustment Scaffolding | |
| 10 | Painting and Decorating Painting and Decorating Lot will apply to domestic and non-domestic works, and will cover internal and external coatings.
Preparation work as specified may include removal and replacement of fixtures as given in the SOR and work orders. Award Criteria | Framework Management - Method Statement | Please provide your general method statement for the management of works awarded to your company under the Framework Agreement. Your response must include (but not be limited to): • Details of senior staff and Key Personnel, include the day-to-day contact for the person managing the receiving of orders from the Framework (M) • Details of your proposed management structure (include an organogram chart) (H) • How your organisation would deal with various workloads from this Framework. (M) • How the Council's requirements will be prioritised bearing in mind that the volume or regularity of commissions cannot be guaranteed. (H) • Proposals for quality management of job/works to deliver on time, within budget and to the required standards. (M) • Proposals for dealing with large scale business disruptions (L) | | Work/Job Quality | Please detail how work/job quality will be delivered from receiving the Order to completion and invoicing. Your answer should include but not be limited to: • How work / jobs will be allocated to operatives. (L) • How you will achieve right first-time approach. (M) • How you will complete Orders / Tickets on time or within Priority Coding. (H) • Your process for recording completed jobs / tickets and informing the Client (M) | | Tenant Liaison | Please detail how you will liaise with the building occupant and/or tenant through the various stages of the job/works. Your response should: • Outline your policies and procedures for minimising inconvenience to customers and occupiers. (M) • Outline your arrangements for the security and protection of building occupant/tenants belongings, furniture and fixings. (H) • Outline your approach to monitor and maximising customer satisfaction. (M) • Outline you approach in dealing with damage to tenant or PCC property (M) Demonstrate your approach for treating customers, as individuals and recognising their concerns, respecting equality, diversity and obligations; and giving particular care to occupiers who are elderly infirm have a disability or are vulnerable (H) | | Domestic Scenario | Please a step by step process you would follow for managing the following complaint: Scenario - Your Company has just undertaken work in a typical 1930's council house: The tenant has complained about the dust/mess remaining and claims the living room carpet is ruined. Your answer should include but not be limited to the following: • Provide a flow chart to demonstrate your process. (M) • Indicate your target timescales for dealing with each stage, (H) Explain how communication would be managed between the parties and the Council (M) | | Commercial | Pricing Schedule to be completed. Percentage Rate Adjustment Scaffolding | |
| 11 | Carpet Fitting Carpet supply and fitting is included for fitting of carpets to domestic properties to comply with Welsh Quality Housing Standards for bedrooms and living rooms, staircases and landings at change of tenancy and as required.
The work will include the application of levelling screeds/ overlaying existing surfaces.
The work includes underlay and all trim and fixing pieces. Adjustment to doors etc is included on completion. Carpet is class 23 and is available from given manufacturer through various suppliers. Award Criteria | Framework Management - Method Statement | Please provide your general method statement for the management of works awarded to your company under the Framework Agreement. Your response must include (but not be limited to): • Details of senior staff and Key Personnel, include the day-to-day contact for the person managing the receiving of orders from the Framework (M) • Details of your proposed management structure (include an organogram chart) (H) • How your organisation would deal with various workloads from this Framework. (M) • How the Council's requirements will be prioritised bearing in mind that the volume or regularity of commissions cannot be guaranteed. (H) • Proposals for quality management of job/works to deliver on time, within budget and to the required standards. (M) • Proposals for dealing with large scale business disruptions (L) | | Work/Job Quality | Please detail how work/job quality will be delivered from receiving the Order to completion and invoicing. Your answer should include but not be limited to: • How work / jobs will be allocated to operatives. (L) • How you will achieve right first-time approach. (M) • How you will complete Orders / Tickets on time or within Priority Coding. (H) • Your process for recording completed jobs / tickets and informing the Client (M) | | Commercial | Pricing Schedule to be completed. Percentage Rate Adjustment | |
| 12 | Roofing - Domestic • Urgent - Emergency Works
• Renewal of Pitched roofs and flat roofs on domestic properties, including all associated works.
Further-competitions may be carried out for larger schemes. Award Criteria | Framework Management - Method Statement | Please provide your general method statement for the management of works awarded to your company under the Framework Agreement. Your response must include (but not be limited to): • Details of senior staff and Key Personnel, include the day-to-day contact for the person managing the receiving of orders from the Framework (M) • Details of your proposed management structure (include an organogram chart) (H) • How your organisation would deal with various workloads from this Framework. (M) • How the Council's requirements will be prioritised bearing in mind that the volume or regularity of commissions cannot be guaranteed. (H) • Proposals for quality management of job/works to deliver on time, within budget and to the required standards. (M) • Proposals for dealing with large scale business disruptions (L) | | Work/Job Quality | Please detail how work/job quality will be delivered from receiving the Order to completion and invoicing. Your answer should include but not be limited to: • How work / jobs will be allocated to operatives. (L) • How you will achieve right first-time approach. (M) • How you will complete Orders / Tickets on time or within Priority Coding. (H) • Your process for recording completed jobs / tickets and informing the Client (M) | | Out of Hours Response | The Council requires that Contractors appointed to this Lot provide a responsive out of hours emergency call out service. Please outline your proposals for providing the 24-hour 365 days a year out of hours responsive maintenance cover. | | Tenant Liaison | Please detail how you will liaise with the building occupant and/or tenant through the various stages of the job/works. Your response should: • Outline your policies and procedures for minimising inconvenience to customers and occupiers. (M) • Outline your arrangements for the security and protection of building occupant/tenants belongings, furniture and fixings. (H) • Outline your approach to monitor and maximising customer satisfaction. (M) • Outline you approach in dealing with damage to tenant or PCC property (M) Demonstrate your approach for treating customers, as individuals and recognising their concerns, respecting equality, diversity and obligations; and giving particular care to occupiers who are elderly infirm have a disability or are vulnerable (H) | | Domestic Scenario | Please a step by step process you would follow for managing the following complaint: Scenario - Your Company has just undertaken work in a typical 1930's council house: The tenant has complained about the dust/mess remaining and claims the living room carpet is ruined. Your answer should include but not be limited to the following: • Provide a flow chart to demonstrate your process. (M) • Indicate your target timescales for dealing with each stage, (H) Explain how communication would be managed between the parties and the Council (M) | | Commercial | Pricing Schedule to be completed Percentage Rate Adjustment Scaffolding | |
| 13 | Roofing- Non Domestic Mainly repairs etc, further competitions, covering corporate buildings and schools. Award Criteria | Framework Management - Method Statement | Please provide your general method statement for the management of works awarded to your company under the Framework Agreement. Your response must include (but not be limited to): • Details of senior staff and Key Personnel, include the day-to-day contact for the person managing the receiving of orders from the Framework (M) • Details of your proposed management structure (include an organogram chart) (H) • How your organisation would deal with various workloads from this Framework. (M) • How the Council's requirements will be prioritised bearing in mind that the volume or regularity of commissions cannot be guaranteed. (H) • Proposals for quality management of job/works to deliver on time, within budget and to the required standards. (M) • Proposals for dealing with large scale business disruptions (L) | | Work/Job Quality | Please detail how work/job quality will be delivered from receiving the Order to completion and invoicing. Your answer should include but not be limited to: • How work / jobs will be allocated to operatives. (L) • How you will achieve right first-time approach. (M) • How you will complete Orders / Tickets on time or within Priority Coding. (H) • Your process for recording completed jobs / tickets and informing the Client (M) | | Out of Hours | The Council requires that Contractors appointed to this Lot provide a responsive out of hours emergency call out service. Please outline your proposals for providing the 24-hour 365 days a year out of hours responsive maintenance cover. | | Contract Management | Please explain what arrangements the Contractor has in place to accurately manage both Construction Programme and Contract. Your response to Programme Management should focus on the format, monitoring process, reporting and frequency of submissions. In terms of managing the Construction Contract, please explain how you plan on managing Risk & Change. (H) How are these going to be highlighted, monitored, recorded and implemented. (M) Provide details of how you will ensure and review compliance with statutory requirements relating to works. These shall include but not be limited to the following Regulatory Bodies and Acts: -CDM Regulations -Building Regulations -Planning -Party Wall Act 1996 -Wildlife and Countryside Act 1981 (M) Please outline your methodology for managing your supply-chains. - Example how your organisation selects and undertakes competency assessments of your supply chain (please include an example of your supply chain pre-qualification questionnaire) (H) - How you appoint your supply chain to undertake works or supply goods / services (L) - What processes do you have in place to manage and supervise your supply- chain (M) - Demonstrate your payment processes in accordance with the terms and conditions (L) - Demonstrate how you review your supply chain processes to incorporate lessons learnt (M) | | Commercial | Pricing Schedule to be completed Percentage Rate Adjustment Scaffolding | |
| 14 | Planned Electrical Works - Non Domestic • Pre-planned Repairs
• Pre-Planned additions/ modifications to existing installation
Definition:
Work would be of a more complex nature, requiring the production of detailed scope of works, or schedule of repair, up to possibly a bill of quantities. This category is intended to address planned major works, where installations require additional provision or modification of existing elements, or do not comply with legal requirements.
This can be inclusive of but not limited to work in connection with new appliances in school kitchens, provision of additional outlets and devices in council non-domestic properties.
Further-competitions may be carried out for larger schemes to domestic or corporate buildings. Award Criteria | Framework Management - Method Statement | Please provide your general method statement for the management of works awarded to your company under the Framework Agreement. Your response must include (but not be limited to): • Details of senior staff and Key Personnel, include the day-to-day contact for the person managing the receiving of orders from the Framework (M) • Details of your proposed management structure (include an organogram chart) (H) • How your organisation would deal with various workloads from this Framework. (M) • How the Council's requirements will be prioritised bearing in mind that the volume or regularity of commissions cannot be guaranteed. (H) • Proposals for quality management of job/works to deliver on time, within budget and to the required standards. (M) • Proposals for dealing with large scale business disruptions (L) | | Work/Job Quality | Please detail how work/job quality will be delivered from receiving the Order to completion and invoicing. Your answer should include but not be limited to: • How work / jobs will be allocated to operatives. (L) • How you will achieve right first-time approach. (M) • How you will complete Orders / Tickets on time or within Priority Coding. (H) • Your process for recording completed jobs / tickets and informing the Client (M) | | Contract Management | Please explain what arrangements the Contractor has in place to accurately manage both Construction Programme and Contract. Your response to Programme Management should focus on the format, monitoring process, reporting and frequency of submissions. In terms of managing the Construction Contract, please explain how you plan on managing Risk & Change. (H) How are these going to be highlighted, monitored, recorded and implemented. (M) Provide details of how you will ensure and review compliance with statutory requirements relating to works. These shall include but not be limited to the following Regulatory Bodies and Acts: -CDM Regulations -Building Regulations -Planning -Party Wall Act 1996 -Wildlife and Countryside Act 1981 (M) Please outline your methodology for managing your supply-chains. - Example how your organisation selects and undertakes competency assessments of your supply chain (please include an example of your supply chain pre-qualification questionnaire) (H) - How you appoint your supply chain to undertake works or supply goods / services (L) - What processes do you have in place to manage and supervise your supply- chain (M) - Demonstrate your payment processes in accordance with the terms and conditions (L) - Demonstrate how you review your supply chain processes to incorporate lessons learnt (M) | | Commercial | Pricing Schedule to be completed Percentage Rate Adjustment Scaffolding | |
| 15 | Planned Electrical Works -Domestic Work would be of a more complex nature and would involve one off equipment repair and installations, and domestic re-wires. Award Criteria | Framework Management - Method Statement | Please provide your general method statement for the management of works awarded to your company under the Framework Agreement. Your response must include (but not be limited to): • Details of senior staff and Key Personnel, include the day-to-day contact for the person managing the receiving of orders from the Framework (M) • Details of your proposed management structure (include an organogram chart) (H) • How your organisation would deal with various workloads from this Framework. (M) • How the Council's requirements will be prioritised bearing in mind that the volume or regularity of commissions cannot be guaranteed. (H) • Proposals for quality management of job/works to deliver on time, within budget and to the required standards. (M) • Proposals for dealing with large scale business disruptions (L) | | Work/Job Quality | Please detail how work/job quality will be delivered from receiving the Order to completion and invoicing. Your answer should include but not be limited to: • How work / jobs will be allocated to operatives. (L) • How you will achieve right first-time approach. (M) • How you will complete Orders / Tickets on time or within Priority Coding. (H) • Your process for recording completed jobs / tickets and informing the Client (M) | | Tenant Liaison | Please detail how you will liaise with the building occupant and/or tenant through the various stages of the job/works. Your response should: • Outline your policies and procedures for minimising inconvenience to customers and occupiers. (M) • Outline your arrangements for the security and protection of building occupant/tenants belongings, furniture and fixings. (H) • Outline your approach to monitor and maximising customer satisfaction. (M) • Outline you approach in dealing with damage to tenant or PCC property (M) Demonstrate your approach for treating customers, as individuals and recognising their concerns, respecting equality, diversity and obligations; and giving particular care to occupiers who are elderly infirm have a disability or are vulnerable (H) | | Domestic Scenario | Please a step by step process you would follow for managing the following complaint: Scenario - Your Company has just undertaken work in a typical 1930's council house: The tenant has complained about the dust/mess remaining and claims the living room carpet is ruined. Your answer should include but not be limited to the following: • Provide a flow chart to demonstrate your process. (M) • Indicate your target timescales for dealing with each stage, (H) Explain how communication would be managed between the parties and the Council (M) | | Commercial | Pricing Schedule to be completed Percentage Rate Adjustment Scaffolding | |