Provision of Asylum Support and Accommodation Services

Location

United Kingdom:

Description

The Future Asylum Contracts Transformation (FACT), formerly Asylum Support and Accommodation Programme (ASAP), is a long-term transformation programme in the delivery of asylum support and accommodation services. The objective is a transformative re-procurement of services to replace the following contracts: • Asylum Accommodation Support Contracts (AASC) • Advice Issue Reporting and Eligibility (AIRE) • Bridging Accommodation and Travel Services (BATS) • Asylum Support Payments (ASP) The Home Office will be going to market for supplier(s) who can: 1. Accommodation Provision – Identify, acquire, and maintain a diverse range of safe, suitable, and legally compliant accommodation types within agreed timescales and contracted regions to meet the varied needs of asylum seekers. Ensure accommodation aligns with statutory and regulatory standards, and is approved and allocated in collaboration with Local Authorities to support lawful use, community integration, and minimal impact on local services. 2. Accommodation Management – Maintain accommodation to defined standards throughout its lifecycle, with robust systems in place for maintenance, temporary housing, and complaint communication and resolution to ensure a safe, suitable, and responsive living environment for asylum seekers. 3. Transport – Arrange, manage, and deliver a 24/7/365 transportation service that is safe, timely, and responsive to asylum seeker needs in line with Home Office policy, whether independently or as directed by the Home Office. This includes the use of suitable, appropriately equipped, roadworthy vehicles and professional drivers, supported by an appropriate IT booking system, and ensuring the transport of asylum seekers, their dependents, and permitted belongings with appropriate assistance and within agreed timescales. 4. Sustenance – Ensure that asylum seekers receive appropriate interim support through food vouchers or cash, including issuing food vouchers as a temporary or emergency measure until a Section 4 payment card is provided or replaced, and providing cash where full board accommodation is not available. 5. Safety and Security – Ensure the safety and security of all staff and asylum seekers by implementing appropriate training, incident management, cross-provider collaboration, and vetting procedures. 6. Audit & Assurance Services – Monitor provider compliance and performance through a structured assurance framework, combining inspections, desk-based reviews, and data analysis to identify trends, risks, and areas for improvement. The assuror must also produce clear, evidence-based reports to support supplier management and meet the reporting requirements of external assurance bodies. 7. Service User Assistance – The Provider must ensure that asylum seekers receive clear, accessible, and timely information and support throughout their asylum journey - from initial application and arrival at accommodation to integration into the community. This includes maintaining a reliable single point of contact, delivering oral and written communication in a way asylum seekers can understand, assisting with access to local services, and continuously monitoring and improving the asylum seeker experience through inclusive feedback mechanisms. 8. Wellbeing and Safeguarding – Establish effective communication channels with relevant partners to ensure timely notification and coordination on safeguarding and wellbeing matters. Where safeguarding concerns are identified, specialist safeguarding staff must be deployed and follow the prescribed action plan. Proactively prevent and reduce safeguarding incidents, the Provider must offer ongoing support to asylum seekers and ensure that all staff and asylum seekers have access to resources that help them recognise, respond to, and report safeguarding concerns. Regular welfare checks must be conducted for all asylum seekers. ------- **The content of this Notice, including the nature of works and services including start date of contract, may be subject to change.**

CPV Codes

• 98341000 - Accommodation services
• 70331000 - Residential property services
• 44211100 - Modular and portable buildings
• 85311000 - Social work services with accommodation
• 70210000 - Residential property renting or leasing services
• 55250000 - Letting services of short-stay furnished accommodation
• 45453000 - Overhaul and refurbishment work
• 45400000 - Building completion work
• 45215210 - Construction work for subsidised residential accommodation
• 79993100 - Facilities management services
• 79993000 - Building and facilities management services
• 90911100 - Accommodation cleaning services
• 50000000 - Repair and maintenance services
• 98341110 - Housekeeping services
• 90920000 - Facility related sanitation services
• 90500000 - Refuse and waste related services
• 75123000 - Administrative housing services
• 60000000 - Transport services (excl. Waste transport)
• 63520000 - Transport agency services
• 60130000 - Special-purpose road passenger-transport services
• 60170000 - Hire of passenger transport vehicles with driver
• 60120000 - Taxi services
• 60100000 - Road transport services
• 60112000 - Public road transport services
• 60140000 - Non-scheduled passenger transport
• 55520000 - Catering services
• 30199770 - Luncheon vouchers
• 55500000 - Canteen and catering services
• 75310000 - Benefit services
• 79710000 - Security services
• 75000000 - Administration, defence and social security services
• 79714000 - Surveillance services
• 71700000 - Monitoring and control services
• 79713000 - Guard services
• 79715000 - Patrol services
• 72225000 - System quality assurance assessment and review services
• 79212200 - Internal audit services
• 79212000 - Auditing services
• 79200000 - Accounting, auditing and fiscal services
• 85312300 - Guidance and counselling services
• 85312310 - Guidance services
• 85312320 - Counselling services
• 85312400 - Welfare services not delivered through residential institutions
• 85321000 - Administrative social services
• 85312000 - Social work services without accommodation
• 98000000 - Other community, social and personal services
• 85300000 - Social work and related services
• 85310000 - Social work services
• 85320000 - Social services
• 85323000 - Community health services
• 98330000 - Physical well-being services
• 85000000 - Health and social work services

Indicators

• Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** 1. Update of Engagent Deadline 2. Update to the Engagment Process Description