MHCLG Contact Centre First Line Support Services

A Contract Award Notice
by MINISTRY OF HOUSING, COMMUNITIES AND LOCAL GOVERNMENT

Source
Contracts Finder
Type
Contract (Services)
Duration
2 year
Value
£12M
Sector
TECHNOLOGY
Published
29 Oct 2025
Delivery
01 Oct 2025 to 30 Sep 2027
Deadline
04 Sep 2025 16:00

Related Terms

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

This contract has already been awarded and is being published for transparency purposes. Outsourced cloud contact centre as a service, with associated back office and case management solutions.

Award Detail

1 XBP Europe (Egham)
  • Value: £12,000,000

CPV Codes

  • 72000000 - IT services: consulting, software development, Internet and support

Indicators

  • Contract is suitable for SMEs.

Other Information

Redacted version of signed contract CPD4130014 Redacted Contract.pdf

Reference

  • CPD4130014
  • CF febc0258-e2c6-4fd2-868e-00b4e0c8bbb7

Domains