Contact Centre as a Service
A Contract Award Notice
by MONEY AND PENSIONS SERVICE
- Source
- Contracts Finder
- Type
- Contract (Products)
- Duration
- 2 year
- Value
- £9M
- Sector
- TECHNOLOGY
- Published
- 04 Nov 2025
- Delivery
- 24 Oct 2025 to 23 Oct 2027
- Deadline
- 19 Jun 2025 14:00
Related Terms
Location
Geochart for 1 buyers and 1 suppliers
1 buyer
- Money & Pensions Service Bedford
1 supplier
- Kerv Digital London
Description
This contract will ensure the continuation of the contact centre as a service to support MaPS in achieving its strategic objectives, particularly customer engagement. It enables MaPS to centrally manage phone, webchat, email and social media, including product updates, reducing the need to manage various software solutions individually. The core elements of the contract include the ability to procure licences for Genesys and its associated App Foundry Integrations, national and international outbound calls both on mobile and landline, SMS and WhatsApp, SIP service and support.
Award Detail
| 1 | Kerv Digital (London)
|
CPV Codes
- 48333000 - Contact management software package
Indicators
- Contract is suitable for SMEs.
Reference
- P-0029
- CF c146e70b-0de7-438c-a032-5caf41b41417