DoJ - Providing and Managing a 24 Hour Domestic and Sexual Abuse Helpline

Location

Northern Ireland:

Description

The Department of Justice, Department of Health and Department for Communities are committed to supporting individuals impacted by domestic and sexual abuse across Northern Ireland. As part of this commitment, the departments are initiating a re-procurement process for a 24-hour Domestic and Sexual Abuse (DSA) Helpline, recognising its critical role in providing immediate, confidential, and trauma-informed assistance to those in need. The Buyers are seeking to appoint a Supplier to provide and manage a 24-Hour Domestic and Sexual Abuse Helpline in Northern Ireland, 365 days a year. The service will primarily be a telephone service (using a free phone number). However, it is a requirement that other communication channels, including email and webchat, must be incorporated and that an equal level of service will be offered to those choosing to access the Helpline through these mediums. The contract is for an initial period of 3 years, followed by two optional extension periods of 2 years each. Suppliers should refer to the specification for full detail of the requirements.

Renewal Options

It is anticipated that this Contract will commence on 1 April 2026 for an initial duration of three years. There is potential for two additional extensions of two years each

Award Criteria

CPV Codes

• 98000000 - Other community, social and personal services
• 85000000 - Health and social work services
• 85312300 - Guidance and counselling services
• 85312310 - Guidance services
• 98110000 - Services furnished by business, professional and specialist organisations
• 98111000 - Services furnished by business organisations
• 98112000 - Services furnished by professional organisations
• 79512000 - Call centre
• 64222000 - Teleworking services
• 72590000 - Computer-related professional services
• 79510000 - Telephone-answering services

Indicators

• This is a recurring contract.
• Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **