Out of Hours Call Handling Service – 00267-CX

Location

Description

Stonewater’s Customer Service Centre (CSC) provides a customer focused and efficient service, receiving and processing a wide range of housing enquires including the following distinct service areas: •Repairs and Maintenance (including estate services) •Neighbourhood Management •Tenancy Management •Income Management •Antisocial Behaviour •Complaints •Home Ownership The CSC is to be supported by an Out of Hours Call Handling Service that shall respond to emergency situations that arise outside of the CSC’s opening hours. Stonewater are looking for a service provider that can supply their out of hours customer service outside its core hours and when needed outside of these times. Stonewater are looking for the service provider to provide the service with agents that have excellent customer service skills and well trained in housing repairs with significant importance to changes introduced by Awaabs and HHSRS

Renewal Options

2 x 12 months

Award Criteria

CPV Codes

• 79510000 - Telephone-answering services
• 79512000 - Call centre

Indicators

• Renewals are available.

Other Information

For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Leicester:-Telephone-answering-ser... To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/NXM72JE5R8 ** PREVIEW NOTICE, please check Find a Tender for full details. **