SMBC and SHG Netcall Contact Centre Solution
A Contract Award Notice
by STOCKPORT METROPOLITAN BOROUGH COUNCIL
- Source
- Find a Tender
- Type
- Contract (Services)
- Duration
- not specified
- Value
- £693K
- Sector
- TECHNOLOGY
- Published
- 18 Nov 2025
- Delivery
- not specified
- Deadline
- n/a
Related Terms
Location
Stockport
Geochart for 2 buyers and 1 suppliers
2 buyers
- Stockport Metropolitan Borough Council Stockport
1 supplier
- Netcall Technology Bedfordshire
Description
Procurement of a modern up to date contact centre solution that is suitable for both SMBC and SHG - shared solution. Advanced self-serve and call diversion features, with AI capabilities.
Award Detail
| 1 | Netcall Technology (Bedfordshire)
|
Award Criteria
| PRICE | _ |
CPV Codes
- 72260000 - Software-related services
- 72000000 - IT services: consulting, software development, Internet and support
Indicators
- Award on basis of price.
Legal Justification
Award of a contract without prior publication of a call for competition in the cases listed below The procurement falls outside the scope of application of the regulations Explanation: Framework Call Off via NHS Shared Business Services Patient / Citizen Communication & Engagement Solutions Framework Lot 1: Digital (online) communication
Reference
- FTS 074752-2025