Customer Research Surveys
A Tender Notice
by KARBON HOMES
- Source
- Find a Tender
- Type
- Contract (Services)
- Duration
- 3 year
- Value
- £330K
- Sector
- PROFESSIONAL
- Published
- 02 Dec 2025
- Delivery
- 09 Mar 2026 to 31 Mar 2029
- Deadline
- 02 Jan 2026 12:00
Related Terms
Location
North East England:
1 buyer
- Karbon Homes Newcasle
Description
Karbon Group are looking for an experienced research agency to deliver the customer survey element of Karbon's Customer Experience Framework (CEF). Karbon Group consists of Karbon Association including Byker Community Trust (BCT) and subsidiaries 54North Homes (54NH) and Leazes Homes. Karbon Group also provides services to other landlords (i.e. almshouses) as well as to Keelman Homes via our cost sharing vehicle, both of which is part of this tender. Several customer survey types and methodologies make up our Customer Experience Framework: • Perception surveys (Tenant Satisfaction Measures and Pulse) • Transactional surveys (service specific following a transaction) • Occasional ad hoc research surveys We seek an experienced research agency with extensive research expertise to carry out our customer surveys and provide the business with actionable data and insight to enable the Karbon Group to provide excellent services to our customers.
Renewal Options
2 x 12 months extension periods.
Award Criteria
| Social Value | 10% of award based on method statement quality statement and meeting a pass/fail threshold of 1% of contract value being pledged. |
| Commercial | Cost of submission bid. |
| Quality Questions | 8 questions varying from 7% - 6% of weighting which will contribute to award criteria, can be found in tender pack. |
CPV Codes
- 79342311 - Customer satisfaction survey
Indicators
- Renewals are available.
Other Information
** PREVIEW NOTICE, please check Find a Tender for full details. **
Reference
- ocds-h6vhtk-05ec7b
- FTS 078720-2025