National Vaccination Programme (ServiceNow Development, Maintenance and Support)

Location

Edinburgh

Description

The contract is for a development, maintenance and support service for a version 2 of a ServiceNow bespoke product and multiple integrations with national systems, which is already in live use.

Total Quantity or Scope

NSS on behalf of Scottish Government are commissioned to provide a National Vaccination Scheduling Service for immunisations and vaccinations. The service allows citizens in Scotland to be able to view appointments, schedule & reschedule appointments. Scottish Government has requested that this continues to be available. The development, maintenance and support service will provide essential activities for the service:- - Design, development and implementation of ServiceNow solutions aligning to requirements - Lead technical delivery of ServiceNow projects / bug fixes and maintenance - Custom application development, integrations and platform enhancements - Work with stakeholders and cross functional teams to develop and support operational requirements for other related national projects, including pandemic preparedness - Development and maintenance of multiple two-way API integrations, including national data stores and data platforms - Environment platform upgrades (occur twice yearly) as well as recurring monthly security patches and ad hoc environment patches - Create a version 2 of the product to simplify the coding structure and removal of redundant code

Award Detail

Award Criteria

CPV Codes

• 72000000 - IT services: consulting, software development, Internet and support

Indicators

• An E-Auction may be used.
• Award on basis of price.

Legal Justification

Call-off from the Scottish Government's Digital Technology and Cyber Services dynamic purchasing system.

Other Information

(SC Ref:817665)