NUN - Pre-market Engagement - AI Telephony Contact Centre Solution
A Prior Information Notice
by NUNEATON AND BEDWORTH BOROUGH COUNCIL
- Source
- Find a Tender
- Type
- Contract (Services)
- Duration
- 4 year
- Value
- ___
- Sector
- TECHNOLOGY
- Published
- 05 Dec 2025
- Delivery
- 01 Oct 2026 to 30 Sep 2030
- Deadline
- n/a
Related Terms
- nuneaton
- software package
- other ai based customer services solutions
- our contact channel offering
- an ai-driven telephony contact centre solution
- engagement - ai telephony contact centre solution
- ai
- our resident-facing contact centres
- nun - pre-market engagement - ai telephony contact centre solution
- nun
Location
North East England:
Geochart for 1 buyers and 0 suppliers
1 buyer
- Nuneaton & Bedworth Borough Council Nuneaton
Description
NBBC is currently exploring the potential implementation of an AI-driven telephony contact centre solution to more effectively manage the volume of incoming calls to our resident-facing contact centres. The aim is to enhance the customer service experience by streamlining call handling and improving operational efficiency. The Council is also open to exploring other AI based customer services solutions such as Chatbots that can improve our contact channel offering.
CPV Codes
- 48000000 - Software package and information systems
- 72212512 - Interactive voice response software development services
Other Information
** PREVIEW NOTICE, please check Find a Tender for full details. **
Reference
- ocds-h6vhtk-05ef9c
- FTS 080123-2025