Software Communications Tool Request for Information

Location

Description

APHA is seeking software solutions to enhance staff communication and soft skills. Our diverse workforce—including inspectors, scientists, and customer service teams—regularly interacts with stakeholders such as farmers and livestock keepers, where clear and empathetic communication is vital. We aim to procure tools that allow staff to practice real-life scenarios, identify early signs of escalation, and apply effective strategies to manage challenging interactions. This investment will help us build confidence, strengthen relationships, and deliver exceptional customer service.

CPV Codes

• 48000000 - Software package and information systems

Other Information

Please see attached the Request for Information. If you have any access issues, please email me: izabella.roberts@defra.gov.uk Please note that the contract start and end dates are just indicative. ** PREVIEW NOTICE, please check Find a Tender for full details. **