Out of Hours Contact Centre Service

Location

North East England:

Description

The Guinness Partnership Limited (Guinness) and all of our subsidiaries have a requirement for a supplier to provide a contact centre service outside of the operating hours of our in house contact centre. The service is required to offer our residents 24/7/365 access to a telephone service in an emergency situation with immediate risk to health and safety. The out of hours service is required during the hours of 8pm to 8am Monday to Friday and from 8pm on Friday through to 8am on Monday and includes all public holidays.

Renewal Options

The contract may be extended by up to three years which may be taken in full or as single annual extensions. Guinness give no guarantee that the contract will be extended.

Award Criteria

CPV Codes

• 79510000 - Telephone-answering services

Indicators

• Options are available.
• Renewals are available.

Other Information

The supplier will also be required to provide cover during normal working hours in the event that Guinness are unable to take calls. It is possible during the contract that the supplier will be expected to use other forms of communication for example email and web chat. ** PREVIEW NOTICE, please check Find a Tender for full details. **