Out of Hours Call Handling Service

A Contract Award Notice
by THE SWAYTHLING HOUSING SOCIETY LTD (TRADING AS ABRI)

Source
Find a Tender
Type
Contract ()
Duration
not specified
Value
£2M
Sector
MISCELLANEOUS
Published
16 Dec 2025
Delivery
not specified
Deadline
n/a

Related Terms

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

Abri sought a dedicated provider to deliver an out-of-hours call handling service, ensuring residents receive timely, empathetic, and effective assistance when urgent housing management issues arise outside standard working hours. This includes critical concerns such as emergency repairs, serious incidents, and tenancy-related emergencies. Our goal was to implement an innovative, dependable, and cost-efficient solution that enhances service delivery while maintaining our commitment to high-quality, customer-focused support. The selected provider should offer a robust and responsive system that ensures residents feel supported and always valued.

Award Detail

1 Morgan Sindall Property Services (London)
  • Out of Hours Call Handling Service
  • Reference: 1
  • Value: £2,200,000

CPV Codes

  • None found

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

  • ocds-h6vhtk-054603
  • FTS 083126-2025

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