Trader Support Services

Location

London

Description

HMRC has appointed a service provider for the Trader Support Service (TSS) to: • provide a free end-to-end support package to manage the processes required to move goods between Great Britain and Northern Ireland on behalf of traders registered with the service; • educate businesses on the regime for moving goods between Great Britain and Northern Ireland, including changes introduced by the Windsor Framework, and the steps they need to take to comply with it; and • be available to all sizes of businesses moving goods between Great Britain and Northern Ireland. The service will include a digital portal to facilitate the movement of goods between Great Britain and Northern Ireland, self-serve guidance and specialist support for meeting customs obligations.

Total Quantity or Scope

The TSS supports traders to submit declarations via a digital platform with self-serve guidance and contact centre support on how to complete digital declarations. The service will be free to access for businesses moving goods between Northern Ireland (NI) and Great Britain (GB) under the Windsor Framework. The Trader Support Service is made up of two key elements: System: A digital platform system to enable traders to submit information to meet requirements under the Windsor Framework. Service: Customer support service, providing information and guidance for businesses on how to submit compliant declarations and the steps they need to take to comply with regulations. The contract services shall run for an initial period of 5 years, with the option to extend for two further periods of 12 months.

Award Detail

Award Criteria

CPV Codes

• 72250000 - System and support services
• 80510000 - Specialist training services
• 98110000 - Services furnished by business, professional and specialist organisations

Indicators

• Award on basis of price and quality.

Other Information

Price is not the only award criterion and all criteria were stated only in the procurement documents.