BT408 - Customer Diagnostic (Westminster 2030 - Fit for the Future)

Location

Description

Westminster City Council is seeking competitive bids for the delivery of this Customer Diagnostic. This approach ensures value for money, transparency, and alignment with procurement best practice. Currently, customer contact is fragmented across multiple services and channels, creating duplication, inefficiencies, and inconsistent experiences. This diagnostic will assess the current customer contact landscape, identify opportunities for improvement, and define a Target Operating Model (TOM) for future customer experience.

Renewal Options

4 weeks for time only

CPV Codes

• 79342300 - Customer services
• 79410000 - Business and management consultancy services
• 79411000 - General management consultancy services
• 79411100 - Business development consultancy services
• 79415200 - Design consultancy services
• 79419000 - Evaluation consultancy services
• 33124110 - Diagnostic systems

Indicators

• Renewals are available.

Other Information

For further details download the tender pack at: https://wcc.ukp.app.jaggaer.com/go/96179780019AFE7D8210 ** PREVIEW NOTICE, please check Find a Tender for full details. **