Customer Experience and Enterprise Digital Platform
A Contract Award Notice
by CUMBERLAND COUNCIL
- Source
- Contracts Finder
- Type
- Framework (Services)
- Duration
- 4 year
- Value
- £1M-£4M
- Sector
- TECHNOLOGY
- Published
- 18 Dec 2025
- Delivery
- 29 Nov 2025 to 28 Nov 2029
- Deadline
- 07 Oct 2025 11:00
Related Terms
Location
Geochart for 1 buyers and 1 suppliers
1 buyer
- Cumberland Council Carlisle
1 supplier
- Netcall Technology Bedford
Description
Call off contract from CCS RM6285 Back Office Software 2. Cumberland has purchased licensing of the Netcall Liberty Platform to provide integrated contact centre, automation and in-house enterprise digital development, with hosting and support. Optional extension period from 29 November 2029 - 28 November 2035
Award Detail
| 1 | Netcall Technology (Bedford)
|
CPV Codes
- 48000000 - Software package and information systems
Indicators
- Contract is suitable for SMEs.
Reference
- CC001-DN801117-67914387
- CF f231c7d9-b099-4406-942e-d6ac94e4e5e3