ITT For the Provision of an Out of Hours Call Handling Service for the RBH Repairs Service

Location

North West England:

Description

Rochdale Boroughwide Housing (RBH) is responsible for providing an emergency out of hours repair service to its customers, which is accessible, efficient, and effective. Service to be Provided: Call handling of repairs reported between the hours of 17.00 & 08.00 (Mon-Fri) & 24 hours (Sat - Sun) every week throughout the year including Bank Holidays & RBH closure days (Christmas Period approximately the 24th Dec 3pm to 8am on the first working day in the New Year PLUS 10 additional days to be agreed per year).

Renewal Options

1 x 12 month extension available

Award Criteria

CPV Codes

• 79512000 - Call centre

Indicators

• This is a recurring contract.
• Renewals are available.

Other Information

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