Avanti West Coast, Service Quality Regime (SQR) procurement - 2025

A Contract Award Notice
by FIRST TRENITALIA WEST COAST RAIL LIMITED

Source
Find a Tender
Type
Contract ()
Duration
not specified
Value
£608K
Sector
MISCELLANEOUS
Published
19 Dec 2025
Delivery
not specified
Deadline
n/a

Related Terms

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

As part of the continuation of DfT's Service Quality Regime, we are looking to retender contracts associated with the audit, mystery shopping and data handling requirements of the regime. The specification is the same as the existing specification for SQRs by the DfT and will cover: • Station inspections • Train inspections • Customer Service mystery shopping • Re-inspections for failures to confirm improvement

Award Detail

1 Mystery Shoppers (London)
  • Reference: 1
  • Value: £607,500

CPV Codes

  • None found

Other Information

In order to deliver the above we are looking for a supplier to provide independent inspections and mystery shopping across our network. o Service Quality Register o Service Quality App/Inspections Software o Service Quality Inspections and Re-inspection ** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

  • ocds-h6vhtk-0501bb
  • FTS 084803-2025

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