Contact Centre Services
A Contract Award Notice
by KENT COUNTY COUNCIL
- Source
- Contracts Finder
- Type
- Contract (Services)
- Duration
- 4 year
- Value
- £9M
- Sector
- BUSINESS
- Published
- 19 Dec 2025
- Delivery
- 01 Apr 2026 to 31 Mar 2030
- Deadline
- 27 Aug 2025 11:00
Related Terms
Location
Geochart for 1 buyers and 1 suppliers
1 buyer
- Kent County Council Maidstone
1 supplier
- Capita Business Services London
Description
Kent County Council have appointed Capita Business Services Ltd as the provider for SC230157 - Contact Centre Services on a four year contract, commencing on 1st April 2026, with an optional 3 year extension available. Capita will deliver a high quality, value for money and efficient contact centre service to the residents of Kent. These services will include: • 24 hours, 7 days a week service provision (essential provision only Out of Hours) • key telephony services for KCC's customer contacts • Emergency calls • Harnessing technology to enable customers to self-serve or reach their outcome in the quickest possible way
Award Detail
| 1 | Capita Business Services (London)
|
CPV Codes
- 79512000 - Call centre
Reference
- SC230157
- CF 7276d704-d30b-4954-ae6d-df39625aea16