Contact Centre Services

A Contract Award Notice
by KENT COUNTY COUNCIL

Source
Find a Tender
Type
Contract (Services)
Duration
not specified
Value
£9M
Sector
BUSINESS
Published
19 Dec 2025
Delivery
From 01 Apr 2026 (est.)
Deadline
n/a

Related Terms

Location

Maidstone

Geochart for 2 buyers and 1 suppliers

2 buyers

1 supplier

Description

Kent County Council have appointed Capita Business Services Ltd as the provider for SC230157 - Contact Centre Services on a four year contract, commencing on 1st April 2026, with an optional 3 year extension available. Capita will deliver a high quality, value for money and efficient contact centre service to the residents of Kent. These services will include: • 24 hours, 7 days a week service provision (essential provision only Out of Hours) • key telephony services for KCC's customer contacts • Emergency calls • Harnessing technology to enable customers to self-serve or reach their outcome in the quickest possible way

Award Detail

1 Capita Business Services (London)
  • Num offers: 2
  • Value: £9,142,634

Renewal Options

There are extensions available of up to 3 years

Award Criteria

PRICE _

CPV Codes

  • 79512000 - Call centre

Indicators

  • Options are available.
  • Award on basis of price.

Reference

  • FTS 084974-2025

Domains