Telephony with integrated Contact Centre capabilities

Location

South West Scotland (HQ based in Ardrossan)

Description

Replacement Telephony system including contact centre capabilities.

Total Quantity or Scope

The scope of this tender includes: Replacement of the existing Mitel telephony and contact centre systems. Migration to a fully cloud-based telephony platform. Provision of call recording, call reporting, and basic call centre functionality for all 150 users. Integration with business systems Rubixx Housing Management System & Microsoft). Support for multisite operations. Ongoing support, maintenance, and business continuity services. A hosted platform geographically located to comply with GDPR regulations. Please refer to the full requirements on the Invitation to Tender document attached as an additional document.

Renewal Options

Ongoing provision after initial 5 year term to be negotiated. Options for one-off costs for handsets (deskphones), headsets if required in year 1 to be shared.

Award Criteria

CPV Codes

• 64200000 - Telecommunications services

Indicators

• Bids should cover the whole contract.
• Options are available.
• Renewals are available.
• Performance considerations apply.
• Professional qualifications are sought.
• Award on basis of price.

Other Information

NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=819037. The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. (SC Ref:819037) Download the ESPD document here: https://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=819037