Framework Agreement for Live-in Care (All-Ages), Complex Care (All-Ages) and Trusted Assessors for Spot Therapy and Clinical Psychology Provision (SEND) for NHS Devon Integrated Care Board
A Contract Award Notice
by NHS DEVON INTEGRATED CARE BOARD
- Source
- Find a Tender
- Type
- Framework (Services)
- Duration
- 4 year (est.)
- Value
- £61M
- Sector
- HEALTH
- Published
- 24 Dec 2025
- Delivery
- To 19 Dec 2029 (est.)
- Deadline
- n/a
Related Terms
Location
Exeter
2 buyers
171 suppliers
- Passion to Care Services Northampton
- 3 Angels Complex Care Services Wolverhampton
- 4Me&U Plymouth
- 4Q Healthcare Stockton on Tees
- Adonai Care Services Bournemouth
- Agincare Live in Care Central Portland
- Airmid Staffing West Oxted
- Allied Service Home Care Torquay
- Altair Healthcare Devon
- Ambar Care Essex
- Amber Rose Healthcare Taunton
- Angel Carers Dorset
- Anglo Support & Housing Bristol
- Arundale Care Middleton
- Ashton Care Newham
- Avon Healthcare Solutions Bristol
- Axe Valley Home Care Devon
- Axis Care Group Leigh
- Ayo Live in Care & Supported Living Gloucester
- Barmat Healthcare Barking
- Bay Care Domiciliary Care Paignton
- Bayview Healthcare Southampton
- Benhall Care Cheltenham
- Better Vision Care Sheffield
- Blessings Care Milton Keynes
- Blossoms Trading Kent
- Bluezone Care Basingstoke
- Brandon Trust Bristol
- Brighter Homecare Cheltenham
- Britannia Social Care Aldershot
- Browncross Healthcare London
- Cardinal Care Reading
- Care Bridge Specialists Henley on Thames
- Care Plas Services Wyberton Fen
- Care4You Healthcare Service London
- Caritas Support Bath
- Cent58 Essex
- Cherish Social Care Hatfield
- Choices Healthcare Essex
- Chrislove Healthcare Services Staines upon Thames
- Collens Healthcare Gloucester
- Courage Health Care West Midlands Dudley
- Cresta Healthcare Southampton
- CSM Care Services Barnsley
- Delight Essential Services Birmingham
- Denbridge Care Nottingham
- Deway Care Watford
- Direct Link Care Oxford
- Divine Care & Support Services London
- DKM Healthcare Coventry
- Doodles Stick Northampton
- Ebenezer Stone of Help Derby
- Eden Housing & Support Bratton
- Executive Health Coventry
- Executive Healthcare Services Iiford
- Extrahand Care Services Hyde
- FCMS Waltham Cross
- Golden Support West Midlands
- GP Homecare Staffordshire
- Havencare Homes & Support Plymouth
- Health & Social Care Services Fareham
- HG Health Romford
- Hillside Care Services Birmingham
- Holistic Recruiters Essex
- Hometouch London
- Honeycomb Care Lincoln
- Hope At Hand Derby
- Indiana Health Care Services Plymouth
- Indue Healthcare West Yorkshire
- Infinite Care Network Walton on Thames
- Infinity Health Group Alferton
- Inspire Together Clevedon
- Integrated Healthcare Professionals London
- Interpid Care & Support Leicester
- Jabacare Milton Keynes
- Jankan Care London
- Jaysh Care Services Hampshire
- Kashfam Reigate
- Kerensa Support Truro
- Kind Tailored Care Gloucester
- Kinderways Spalding
- Komplex Group Telford
- List Care Services Birmingham
- Lexis Care Birmingham
- Leyas Healthcare Services Camberley
- Longway Avenues Care Greater Manchester
- Manilla Ventures Northampton
- Mco Healthcare Wolverhampton
- Mercie Grace Care Leicester
- MJSS Taunton
- Moorlander Assistance Preston
- More Energy Care Services Milton Keynes
- Moreglo Care Greater London
- Moriel Healthcare Cirencester
- Mushavi Private Waterlooville
- Network Healthcare Professionals Meriden
- Newcross Healthcare Solutions London
- Nice Care Services Illford
- Nightingales Recruitment Care Agency Warwickshire
- Nurseplus & Carer Plus Kent
- NK Care Basingstoke
- Ocean Healthcare Paignton
- Onecall24 Healthcare London
- Optimalcareplus Bournemouth
- Pe Global Care Connect London
- Phemacare Birmingham
- Phoenix Gold Home Care Selby
- Pilea Homecare Sheffield
- Promoting Independent Care Bristol
- Provider 24 7 London
- Pulse Healthcare London
- QCM Healthcare Colchester
- Quality Plus Care Solutions Peterlee
- Quality Training Academy Torquay
- Rainbow Medical Services Surrey
- Ramm Care Group Bath
- Raychantpat Barnstaple
- Revelations Health High Wycombe
- Rota Staffing Leeds
- Safe Path Care Kent
- Scarlet Care Birmingham
- Seren Healthcare Solutions London
- Shalom Health Recruitment Dagenham
- Shalom Home Care Leicester
- Sihara Care Wembley
- Smart Home Visits Rotherham
- Smeaton Healthcare Plymouth
- Solid Healthcare Nottingham
- Solid Rock Care Bedford
- Spri14 Nottingham
- Springhill Care South Croydon
- Stellar Healthcare Solutions Middlesex
- Sugarman Health & Well Being London
- Team Carita DCS Surrey
- Tempnur South Yorkshire
- Time 4U Kent
- Totally Care Wolverhampton
- Trends Healthcare Essex
- 2757224 Southampton
- Truth Recruitment Wolverhampton
- UK Health Care Agency Peterbrough
- Ultimate Complex Care Weston Supermare
- Unified Home Care Cambridge
- Verity Healthcare London
- Wellbeing Care Solutions Walsall
- Wellspring Everyday Support Dudley
- Westcountry Home Care Exmouth
- Winserve Care Services Redruth
- Ark Nursing & Care Agency Bideford
- Barclay Specialist Care Corby
- Bespoke Health & Social Care Nottingham
- Beyond Limits Plymouth Plymouth
- Coyle Personnel Harrow
- DW Complex Care Torquay
- Garland Support Exeter
- Komplex Community Telford
- Leaf Complex Care Bristol
- Nurseline Community Services Bristol
- Pioneering Independence Plymouth
- Primrose Community Healthcare Rochester
- Seco Support Plymouth
- Standby24 London
- Steps Ahead Care & Support Plymouth
- Supported Plymouth
- Tavy Care Services Tavistock
- Thera Trust Birmingham
- Voyage Care Lichfield
- Wayforward Specialist Support Services Bovey Tracey
- Yorhealth Wolverhampton
- Your Medical Services London
- THMD Homes Coventry
Description
NHS Devon Integrated Care Board (the Commissioner) are establishing a Framework Agreement and appoint suitable providers who have the capability and capacity to deliver the following services: LOT 1 - Live-in Care at Home for All-Ages LOT 2 - Complex Care for All-Ages LOT 3 - Trusted Assessors for Spot Therapy and Clinical Psychology Provision (SEND) The geography covered is that of NHS Devon ICB. 4) The duration of the framework agreement is for a period of 4 years commencing on 12th January 2026. 5) The combined maximum value of the Framework Agreement is £61,297,064 for the 4-year period LOT 1 - Live-in Care at Home for All-Ages - £2,757,224 LOT 2 - Complex Care for All-Ages - £56,091,840 LOT 3 - Trusted Assessors for Spot Therapy and Clinical Psychology Provision (SEND) - £2,448,000 This exercise is being carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioner.
Lot Division
| 1 | Live-in Care at Home for All-Ages NHS Devon (the Commissioner) is responsible for the direct contracting of support for those Individuals eligible for health funding to support an assessed health and social care need. This includes support for those Individuals who are in receipt of Continuing Healthcare funding, s.117 aftercare arrangements and a range of other local funding streams to support rehabilitation, specialist support and interventions, intermediate care, step down services and discharge to assess provision. Commissioners offer of a range of service delivery models to enable Individuals to remain supported, living within their own homes. Therefore, Commissioners needed to contract with Provider to deliver high quality personal care for Individuals receiving Health funding. The Commissioners wanted to secure personalised, high-quality care and support, delivered when and where the Individual needs it and in a way that works for them. Their Care Plan should be designed with them and be outcome-focused, should enhance what they can do for themselves and should foster independence. The Commissioners recognise the challenges associated with supplying services to people with varying levels of complexity and intensity of care needs and in a large geographic county that includes hard to reach parts of Devon. We wanted to work with Providers who understand those challenges and are focused on ensuring that future service arrangements address this issue. Moreover, Quality Assurance must underpin all service provision. The value for Lot 1 - Live-in Care at Home for All-Ages is £2,757,224 for the 4-year period. |
| 2 | Complex Care for All-Ages 1. Adults NHS Devon ICB commissioning team are responsible for the direct contracting of support for those Individuals eligible for health funding to support an assessed health and social care need. This includes support for those Individuals who are in receipt of Continuing Healthcare funding, S17 MHA leave funding, S117 MHA, aftercare funding, Transition funding and a range of other local funding streams to support rehabilitation, specialist support and interventions, intermediate care, step down services and discharge to assess provision. As part of the Commissioned Care offer of a range of service delivery models to enable Individuals to remain supported living within their own homes the Commissioner needed to commission Providers to deliver high quality personal care to Individuals with complex health care needs. These Individuals require a registered nurse to undertake a clinical lead role and provide clinical oversight and management of the package of support. This may include the direct provision of registered nursing staff to deliver care, or care delivered by highly competent non-registered health care staff. The most important consideration for people and carers is to have a core care team or an Individual Personal Assistant who is respectful, kind, honest and treats the person with dignity and respect. The Personal Assistant or core care team work with the person and their families (as appropriate) to enable their choices and maximise their independence as far as able. They also contribute to the person-centred Care Plan to ensure the care plan meets need. It is key that commissioned care is personalised, high quality care and support, delivered when and where the person needs it and in a way that works for them. Their Care Plan should be designed with the person in mind and be outcome focused. It should enhance what the Individual can do for themselves and should foster independence. It is recognised that commissioned care has challenges associated with supplying services to people with varying levels of complexity and intensity of care needs, both in a complex health context and in a large geographic county, that includes hard to reach parts of Devon. NHS Devon ICB want to work with providers who understand these challenges and are focused on ensuring that future service arrangements futureproof these ongoing issues. Moreover, quality assurance must underpin all service provision. 2. Children and Young People The Commissioner is responsible for the direct contracting of support for children and young people (0-18-year-old) eligible for health funding to support assessed health and eligible social care need. This includes support for those individuals who are in receipt of Children's Continuing care funding, s.117 aftercare arrangements, rapid response to EoL care, and a range of other local funding streams to support rehabilitation, specialist support and interventions, intermediate care, and step-down services as well as on an exceptional basis (e.g., recommendations from an NHS health professional where needs cannot be met by universally commissioned service) and are considered on an individual basis. To enable children and young people to receive person centred care whilst living at home the Commissioner has a need to commission Providers to deliver high quality personal care to support the child, family, and carers. These children and young people with complex health care needs require a paediatric nurse, or registered nurse with relevant up to date paediatric experience to undertake a clinical lead role and provide clinical oversight and management of the package of support, with the care delivered by highly competent non-registered health care staff but may require the direct provision of registered nursing staff to deliver care. Caring for children with complex needs in a community setting is an area of specialised work focused on the services and professionals that offer nursing / care support and interventions to children who have very different physiological and psychological needs to adults. Commissioners recognise that community children's services are fundamental to improving urgent care, through minimising unplanned hospital admissions and reducing the number of days that children and young people spend in hospital. It's important to Children, Young People and Parents/Carers to have consistent care team, who treat them with kindness, dignity, and respect, and who arrive when expected; that they are involved in deciding the nature of their Provider Care Plan, that they know who to talk to if something is going wrong and that any concerns are quickly addressed. The Commissioners want to secure personalised, high-quality care and support, delivered when and where the child or young person needs it and in a way that works for them. Their Care Plan should be designed with them and be outcome-focused, enhancing what they can do for themselves and should foster independence wherever possible. The value for Lot 2 - Complex Care for All-Ages is £56,091,840 for the 4-year period. |
| 3 | Trusted Assessors for Spot Therapy and Clinical Psychology Provision (SEND) NHS Devon Integrated Care Board (ICB) has a statutory duty to commission Speech and Language Therapy (SaLT), Occupational Therapy (OT), Physiotherapy (PT) and Clinical Psychology for Children and Young People (CYP) who are eligible, for whom they are responsible. A "spot purchase" may need to be arranged to ensure statutory assessment and provision is provided to CYP from Devon, Plymouth and Torbay, for whom Devon ICB is the responsible commissioner when attending education settings both in and outside of the county (this may include home visits for those who are home educated). The aim of the Service is to establish and meet the therapy need(s) and psychological needs of eligible children and young people by delivering timely evidenced-based, needs-led assessment and health interventions. The objectives of the service are to: Provide clinical assessment of children and young people's therapy needs and clinical psychology needs to inform the Education, Health & Care Needs Assessment (EHCNA), this may require a review of a previous assessment, and recommendations completed. It is anticipated that any recommendations forming part of an assessment show an appreciation of, and alignment with, local systems and interventions, noting that any intervention separate to assessment, which falls outside of the Devon system's graduated response will need to be separately considered and additionally commissioned. Information gathered and reported needs to be in a format that can transfer and input to the SEND / Education Health and Care Plan (EHCP) process and required documentation. Deliver timely therapy provision as detailed within children and young people's EHCPs, Contribute to the EHCP Annual Review process by providing timely clinical advice and feedback on outcomes from interventions. Demonstrate progress and outcomes of therapeutic/ psychology interventions which are goal based and time limited. Support appropriate discharge from provision in line with children and young people's health needs. This might include end of intervention programme or transfer of care to an NHS commissioned provider. The value for Lot 3 - Trusted Assessors for Spot Therapy and Clinical Psychology Provision (SEND) is £2,448,000 for the 4-year period |
Award Detail
| 1 | Passion to Care Services (Northampton)
|
| 2 | 3 Angels Complex Care Services (Wolverhampton)
|
| 3 | 4Me&U (Plymouth)
|
| 4 | 4Q Healthcare (Stockton on Tees)
|
| 5 | Adonai Care Services (Bournemouth)
|
| 6 | Agincare Live in Care Central (Portland)
|
| 7 | Airmid Staffing (West Oxted)
|
| 8 | Allied Service Home Care (Torquay)
|
| 9 | Altair Healthcare (Devon)
|
| 10 | Ambar Care (Essex)
|
| 11 | Amber Rose Healthcare (Taunton)
|
| 12 | Angel Carers (Dorset)
|
| 13 | Anglo Support & Housing (Bristol)
|
| 14 | Arundale Care (Middleton)
|
| 15 | Ashton Care (Newham)
|
| 16 | Avon Healthcare Solutions (Bristol)
|
| 17 | Axe Valley Home Care (Devon)
|
| 18 | Axis Care Group (Leigh)
|
| 19 | Ayo Live in Care & Supported Living (Gloucester)
|
| 20 | Barmat Healthcare (Barking)
|
| 21 | Bay Care Domiciliary Care (Paignton)
|
| 22 | Bayview Healthcare (Southampton)
|
| 23 | Benhall Care (Cheltenham)
|
| 24 | Better Vision Care (Sheffield)
|
| 25 | Blessings Care (Milton Keynes)
|
| 26 | Blossoms Trading (Kent)
|
| 27 | Bluezone Care (Basingstoke)
|
| 28 | Brandon Trust (Bristol)
|
| 29 | Brighter Homecare (Cheltenham)
|
| 30 | Britannia Social Care (Aldershot)
|
| 31 | Browncross Healthcare (London)
|
| 32 | Cardinal Care (Reading)
|
| 33 | Care Bridge Specialists (Henley on Thames)
|
| 34 | Care Plas Services (Wyberton Fen)
|
| 35 | Care4You Healthcare Service (London)
|
| 36 | Caritas Support (Bath)
|
| 37 | Cent58 (Essex)
|
| 38 | Cherish Social Care (Hatfield)
|
| 39 | Choices Healthcare (Essex)
|
| 40 | Chrislove Healthcare Services (Staines upon Thames)
|
| 41 | Collens Healthcare (Gloucester)
|
| 42 | Courage Health Care West Midlands (Dudley)
|
| 43 | Cresta Healthcare (Southampton)
|
| 44 | CSM Care Services (Barnsley)
|
| 45 | Delight Essential Services (Birmingham)
|
| 46 | Denbridge Care (Nottingham)
|
| 47 | Deway Care (Watford)
|
| 48 | Direct Link Care (Oxford)
|
| 49 | Divine Care & Support Services (London)
|
| 50 | DKM Healthcare (Coventry)
|
| 51 | Doodles Stick (Northampton)
|
| 52 | Ebenezer Stone of Help (Derby)
|
| 53 | Eden Housing & Support (Bratton)
|
| 54 | Executive Health (Coventry)
|
| 55 | Executive Healthcare Services (Iiford)
|
| 56 | Extrahand Care Services (Hyde)
|
| 57 | FCMS (Waltham Cross)
|
| 58 | Golden Support (West Midlands)
|
| 59 | GP Homecare (Staffordshire)
|
| 60 | Havencare Homes & Support (Plymouth)
|
| 61 | Health & Social Care Services (Fareham)
|
| 62 | HG Health (Romford)
|
| 63 | Hillside Care Services (Birmingham)
|
| 64 | Holistic Recruiters (Essex)
|
| 65 | Hometouch (London)
|
| 66 | Honeycomb Care (Lincoln)
|
| 67 | Hope At Hand (Derby)
|
| 68 | Indiana Health Care Services (Plymouth)
|
| 69 | Indue Healthcare (West Yorkshire)
|
| 70 | Infinite Care Network (Walton on Thames)
|
| 71 | Infinity Health Group (Alferton)
|
| 72 | Inspire Together (Clevedon)
|
| 73 | Integrated Healthcare Professionals (London)
|
| 74 | Interpid Care & Support (Leicester)
|
| 75 | Jabacare (Milton Keynes)
|
| 76 | Jankan Care (London)
|
| 77 | Jaysh Care Services (Hampshire)
|
| 78 | Kashfam (Reigate)
|
| 79 | Kerensa Support (Truro)
|
| 80 | Kind Tailored Care (Gloucester)
|
| 81 | Kinderways (Spalding)
|
| 82 | Komplex Group (Telford)
|
| 83 | List Care Services (Birmingham)
|
| 84 | Lexis Care (Birmingham)
|
| 85 | Leyas Healthcare Services (Camberley)
|
| 86 | Longway Avenues Care (Greater Manchester)
|
| 87 | Manilla Ventures (Northampton)
|
| 88 | Mco Healthcare (Wolverhampton)
|
| 89 | Mercie Grace Care (Leicester)
|
| 90 | MJSS (Taunton)
|
| 91 | Moorlander Assistance (Preston)
|
| 92 | More Energy Care Services (Milton Keynes)
|
| 93 | Moreglo Care (Greater London)
|
| 94 | Moriel Healthcare (Cirencester)
|
| 95 | Mushavi Private (Waterlooville)
|
| 96 | Network Healthcare Professionals (Meriden)
|
| 97 | Newcross Healthcare Solutions (London)
|
| 98 | Nice Care Services (Illford)
|
| 99 | Nightingales Recruitment Care Agency (Warwickshire)
|
| 100 | Nurseplus & Carer Plus (Kent)
|
| 101 | NK Care (Basingstoke)
|
| 102 | Ocean Healthcare (Paignton)
|
| 103 | Onecall24 Healthcare (London)
|
| 104 | Optimalcareplus (Bournemouth)
|
| 105 | Pe Global Care Connect (London)
|
| 106 | Phemacare (Birmingham)
|
| 107 | Phoenix Gold Home Care (Selby)
|
| 108 | Pilea Homecare (Sheffield)
|
| 109 | Promoting Independent Care (Bristol)
|
| 110 | Provider 24 7 (London)
|
| 111 | Pulse Healthcare (London)
|
| 112 | QCM Healthcare (Colchester)
|
| 113 | Quality Plus Care Solutions (Peterlee)
|
| 114 | Quality Training Academy (Torquay)
|
| 115 | Rainbow Medical Services (Surrey)
|
| 116 | Ramm Care Group (Bath)
|
| 117 | Raychantpat (Barnstaple)
|
| 118 | Revelations Health (High Wycombe)
|
| 119 | Rota Staffing (Leeds)
|
| 120 | Safe Path Care (Kent)
|
| 121 | Scarlet Care (Birmingham)
|
| 122 | Seren Healthcare Solutions (London)
|
| 123 | Shalom Health Recruitment (Dagenham)
|
| 124 | Shalom Home Care (Leicester)
|
| 125 | Sihara Care (Wembley)
|
| 126 | Smart Home Visits (Rotherham)
|
| 127 | Smeaton Healthcare (Plymouth)
|
| 128 | Solid Healthcare (Nottingham)
|
| 129 | Solid Rock Care (Bedford)
|
| 130 | Spri14 (Nottingham)
|
| 131 | Springhill Care (South Croydon)
|
| 132 | Stellar Healthcare Solutions (Middlesex)
|
| 133 | Sugarman Health & Well Being (London)
|
| 134 | Team Carita DCS (Surrey)
|
| 135 | Tempnur (South Yorkshire)
|
| 136 | Time 4U (Kent)
|
| 137 | Totally Care (Wolverhampton)
|
| 138 | Trends Healthcare (Essex)
|
| 139 | 2757224 (Southampton)
|
| 140 | Truth Recruitment (Wolverhampton)
|
| 141 | UK Health Care Agency (Peterbrough)
|
| 142 | Ultimate Complex Care (Weston Supermare)
|
| 143 | Unified Home Care (Cambridge)
|
| 144 | Verity Healthcare (London)
|
| 145 | Wellbeing Care Solutions (Walsall)
|
| 146 | Wellspring Everyday Support (Dudley)
|
| 147 | Westcountry Home Care (Exmouth)
|
| 148 | Winserve Care Services (Redruth)
|
| 149 | Ark Nursing & Care Agency (Bideford)
|
| 150 | Barclay Specialist Care (Corby)
|
| 151 | Bespoke Health & Social Care (Nottingham)
|
| 152 | Beyond Limits Plymouth (Plymouth)
|
| 153 | Coyle Personnel (Harrow)
|
| 154 | DW Complex Care (Torquay)
|
| 155 | Garland Support (Exeter)
|
| 156 | Komplex Community (Telford)
|
| 157 | Leaf Complex Care (Bristol)
|
| 158 | Nurseline Community Services (Bristol)
|
| 159 | Pioneering Independence (Plymouth)
|
| 160 | Primrose Community Healthcare (Rochester)
|
| 161 | Seco Support (Plymouth)
|
| 162 | Standby24 (London)
|
| 163 | Steps Ahead Care & Support (Plymouth)
|
| 164 | Supported (Plymouth)
|
| 165 | Tavy Care Services (Tavistock)
|
| 166 | Thera Trust (Birmingham)
|
| 167 | Voyage Care (Lichfield)
|
| 168 | Wayforward Specialist Support Services (Bovey Tracey)
|
| 169 | Yorhealth (Wolverhampton)
|
| 170 | Rainbow Medical Services (Surrey)
|
| 171 | Your Medical Services (London)
|
| 172 | THMD Homes (Coventry)
|
Award Criteria
| PRICE | _ |
CPV Codes
- 85100000 - Health services
- 85323000 - Community health services
Indicators
- Award on basis of price.
Other Information
The awarding decision was approved by the NHS Devon ICB Procurement Oversight Group. There were no conflicts or potential conflicts of interest of individuals making the decision declared. The bidders awarded to the Framework Agreement were chosen in line with the key criteria published within the tender documentation. This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 and The Procurement Act 2023 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to the relevant authority by midnight on 8th January 2026. The contracts have not yet formally been awarded; this notice serves as an intention to award a contract under the competitive process of the PSR. Written representations should be sent via the Atamis e-procurement portal or by email to scwcsu.scwprocurement.devon@nhs.net
Reference
- FTS 086112-2025