TfL 91641 Concessions Contract
A Modification Notice
by TRANSPORT FOR LONDON
- Source
- Find a Tender
- Type
- Contract (Services)
- Duration
- 7 year
- Value
- £30M-£43M
- Sector
- PROFESSIONAL
- Published
- 05 Jan 2026
- Delivery
- To 04 Jan 2033 (est.)
- Deadline
- n/a
Related Terms
Location
London
2 buyers
- Transport for London London
1 supplier
- Charles Novacroft Direct Milton Keynes
Description
The contract consists of the card fulfilment, contact handling and system development and management in support of TfL's concessionary fares schemes. TfL have sought supplier who can develop and deliver the required system. Any IPR used and created (notably software) to deliver the services must be available at the end of the contract for TfL to use/license for any continuance of the service. In addition any solution developed will be required to integrate with other systems and applications used by TfL.
Ammendments to Previous Notice
2. Contract value
GBP 30,000,000 43,426,664
Award Detail
| 1 | Charles Novacroft Direct (Milton Keynes)
|
CPV Codes
- 79342300 - Customer services
Indicators
- Contract modified due to additional needs.
Legal Justification
The services currently being delivered through the contract are: - Bespoke system in nature and tightly integrated - System stabilisation required and not easily transferrable in its current state - Requires an estimated 18month handover period
Reference
- FTS 000292-2026