Employee Assistance Programme

Location

Pontypridd

Description

Provision of Employee Assistance Programme (EAP) services, including 24/7 counselling support, digital wellbeing tools, critical incident response, and proactive wellbeing initiatives for Transport for Wales employees.

Total Quantity or Scope

Transport for Wales seeks to appoint a provider under the Crown Commercial Service Dynamic Purchasing System (DPS) Framework RM6296 – Occupational Health, Employee Assistance Programme. The service will include 24/7 confidential counselling support, digital and telephonic access, wellbeing tracking tools, and proactive initiatives such as webinars and face-to-face sessions. Additional requirements include critical incident support, legal and financial advice, and enhanced psychological assessments. The provider must ensure nationwide coverage across Wales, timely access to therapy, and robust management information reporting aligned with TfW’s wellbeing strategy.

Award Detail

Award Criteria

CPV Codes

• 85312300 - Guidance and counselling services

Indicators

• Award on basis of price.

Legal Justification

This award was made following a further competition under the Crown Commercial Service Dynamic Purchasing System (DPS) RM6296 – Occupational Health and Related Services. The DPS was established with prior publication, and call-offs are conducted by inviting all relevant admitted suppliers. Separate prior publication is not required for individual call-offs, making this award lawful under the DPS rules.

Other Information

(WA Ref:159908)