TPT134 - Single Customer View Data Platform & CRM - Implementation & Managed Service
A Utilities Contract Award Notice
by TRANSPENNINE TRAINS LIMITED
- Source
- Find a Tender
- Type
- Contract (Services)
- Duration
- not specified
- Value
- £1M
- Sector
- TECHNOLOGY
- Published
- 09 Jan 2026
- Delivery
- not specified
- Deadline
- n/a
Related Terms
Location
Manchester
2 buyers
- Transpennine Trains Manchester
1 supplier
- Plinc London
Description
TPT are looking to award agreement for the procurement of a data platform solution (known as Single Customer View) the implementation of the platform and the ongoing managed service of the data platform. Additionally, TPT are also looking to award an agreement for the Managed Service of its current CRM solution. For the avoidance of doubt, a new CRM solution is not included in the scope of this requirement.
Lot Division
| 1 | Lot A – Data Platform including Implementation and Managed Service Data Solution – provide a data solution that meets the functional and non-functional requirements. Implementation – building and implementing the proposed data solution that will provide a Single Customer View. Managed Service – full management, maintenance, monitoring, enhancement of the data solution. o Data Strategy – lead in the development of the Single Customer View and Data Strategy that includes but is not limited to GDPR compliance, data management, data transformation and innovation. Data Projects – scoping and delivery of data projects to meet industry and TPT requirements, working effectively and efficiently with other agencies and suppliers to deliver the most appropriate and cost-effective solution |
| 2 | Lot B – CRM Managed Service Managed Service - full management, maintenance, monitoring and enhancement of the current Salesforce Marketing Cloud “SFMC” CRM solution. Campaign Operations – lead on and support TPT with utilising SFMC for campaign operations. Training – lead on and provide training to enhance TPT knowledge aiding the team to become self-serve (with BAU) with the SFMC solution. |
Award Detail
| 1 | Plinc (London)
|
| 2 | Plinc (London)
|
Award Criteria
| Technical | 60.0 |
| Commercial | 40.0 |
CPV Codes
- 72000000 - IT services: consulting, software development, Internet and support
- 48000000 - Software package and information systems
- 72212481 - Sales or marketing software development services
Indicators
- Award on basis of price and quality.
Other Information
Access code for Delta is X8VTB9P5YC To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1005340503 GO Reference: GO-202619-PRO-34068094
Reference
- FTS 002008-2026