IT Service Management tool (ITSM)

Location

United Kingdom:

Description

Places for People (PfP) seeks to acquire and implement an industry-leading IT Service Management (ITSM) platform that meets both current and future business requirements. PfP currently operates an in-house service management platform, LogIT, which is no longer capable of supporting growing business needs. The existing system lacks essential capabilities, including automation, integration, service catalogue visibility, configuration management, analytics, and knowledge management. Integration with existing tools and platforms including but not limited to Intune, Entra ID, Active Directory, Observability (LogicMonitor) and compatibility with a market leading ITAM solution. Implementation of modules: Incident, Change and Release Management, Problem, Configuration Management Database (CMDB), Known Error Database (KEDB), Service Catalogue, Knowledge Management. Interrogation of system configuration. Interrogation of professional training for three (3) IT Ops colleagues to maintain and operate chosen solution. Salesforce LogIT, Change IT decommission System on a Chip (SOC) integration

Renewal Options

The Contract will have an initial term of three (3) years, with the option for Places for People (PfP) to extend for an additional two (2) years at its sole discretion.

Award Criteria

CPV Codes

• 48000000 - Software package and information systems
• 72222300 - Information technology services

Indicators

• Renewals are available.

Other Information

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