Digital Dictation, Speech Recognition & Outsourced Transcription Services 2
A Contract Award Notice
by NHS SHARED BUSINESS SERVICES LIMITED
- Source
- Find a Tender
- Type
- Framework (Services)
- Duration
- 2 year (est.)
- Value
- £150M
- Sector
- TECHNOLOGY
- Published
- 12 Jan 2026
- Delivery
- To 12 Jan 2028 (est.)
- Deadline
- n/a
Related Terms
Location
Main site or location of works, place of delivery or of performance: Various Approved Organisations as set out in the contract documents
2 buyers
- NHS Shared Business Services Hemel Hempstead
17 suppliers
- Aprobrium Oxfordshire
- Bighand London
- Dictalogic Bucks
- Dictate IT London
- Diktamen London
- G2 Speech London
- Kci Medical Loughborough
- Scribetech London
- Dict8 London
- Norty None
- Voice Technologies Paisley
- Nuance Communications Ireland Leopardstown
- Accuro Transcriptions Solutions Cheshire
- Dscribe Suffolk
- Inventasia Herefordshire
- Oks London
- Xstek Surrey
Description
NHS Shared Business Services act in an Agency capacity for and on behalf of its customers (Approved Organisations) - existing and new. These comprise of NHS and Social Care organisations (whether acting individually, or on behalf of, or together as members of any consortia) along with any other public or private sector bodies which NHS SBS authorises to use the resulting Framework/Dynamic Purchasing System (DPS). NHS Shared Business Services Limited (NHS SBS) has put in place a Framework Agreement for the provision of Digital Dictation, Speech Recognition & Outsourced Transcription and related Goods and Services for Healthcare to be used by NHS SBS Approved Organisations. Our Approved Organisation list can be found on: https://www.sbs.nhs.uk/services/framework-agreements-categories/ The framework includes Lot 1a - Digital Dictation (Fixed) Lot 1b - Digital Dictation (SaaS) Lot 2a - Speech Recognition (Fixed) Lot 2b - Speech Recognition (SaaS) Lot 3 - Outsourced Transcription Lot 4 - Combined Solutions
Lot Division
| 3 | Outsourced Transcription Lot 3 Services to provide transcription from digital data files to written copy (hard or soft) of the data. The new framework is to replace the previous framework (SBS/20/SM/WCC/9423) which expired June 15th 2025. Bidders will deliver all the mandatory requirements as detailed in the Specification section of the Framework Agreement. There were additional Selection Qualification (SQ), Award Questionnaire (AQ) requirements, and Bidder Declarations applicable, and Bidders were also asked to respond to these. A Framework Agreement could be awarded to a maximum of 8 bidders for Lot 3. A Framework Agreement will be awarded to 8 bidders for Lot 3. Where the Bidder did not score a minimum of 50% out of an available 70% for quality in the AQ and subsequently did not score a minimum of 65% in total (AQ quality, Social Value and Price combined) the Authority excluded the submission from being appointed to the framework. For all Lots, the maximum number of Bidders could increase where 2 or more Bidders had tied scores in last awardable position for the Lot. Additionally, NHS SBS reserved the right to award to any Bidder whose final score was within 1% of the last awardable position of the Lot . |
| 4 | Combined Solutions Lot 4 A combination of the services in all of lots 1a, 1b, 2a, 2b and 3. The new framework is to replace the previous framework (SBS/20/SM/WCC/9423) which expired June 15th 2025. To be awarded to this lot, Bidders must have been successful in being awarded to a minimum of two Lots from Lots 1-3, as per the ITT Documentation. Bidders will deliver all the mandatory requirements as detailed in the Specification section of the Framework Agreement There were additional Selection Qualification (SQ), and Bidder Declarations applicable, and bidders were also asked to respond to these. There was no evaluation of quality, social value or price for Lot 4. A Framework Agreement will be automatically awarded to Lot 4 to bidders who were successfully awarded to any combination of 2 Lots from Lots 1-3 to supply solutions spanning multiple lots under a single Call-Off. A Framework Agreement will be awarded to 8 bidders for Lot 4. |
| 3 | Digital Dictation (Fixed) Lot 1a Capital purchase of hardware/software goods and services for Digital Dictation. The new framework is to replace the previous framework (SBS/20/SM/WCC/9423) which expired June 15th 2025. Bidders will deliver all the mandatory requirements as detailed in the Specification section of the Framework Agreement. There were additional Selection Qualification (SQ), Award Questionnaire (AQ) requirements, and Bidder Declarations applicable, and Bidders were asked to respond to these. A Framework Agreement could be awarded to a maximum of 8 bidders for Lot 1a. A Framework Agreement will be awarded to 8 bidders for Lot 1a. Where a Bidder did not score a minimum of 50% out of an available 70% for quality in the AQ and subsequently did not score a minimum of 65% in total (AQ quality, Social Value and Price combined) the Authority excluded the submission from being appointed to the framework. For all Lots, the maximum number of Bidders could increase where 2 or more Bidders had tied scores in the last awardable position for the Lot. Additionally, NHS SBS reserved the right to award to any Bidder whose final score was within 1% of the last awardable position of the Lot. |
| 4 | Digital Dictation (SaaS) Lot 1b Pay-as-you-go/price per line cost or software subscription cost for Digital Dictation Services. The new framework is to replace the previous framework (SBS/20/SM/WCC/9423) which expired June 15th 2025. Bidders will deliver all the mandatory requirements as detailed in the Specification section of the Framework Agreement. There were additional Selection Qualification (SQ), Award Questionnaire (AQ) requirements, and Bidder Declarations applicable, and Bidders were also asked to respond to these. A Framework Agreement could be awarded to a maximum of 8 bidders for Lot 1b. A Framework Agreement will be awarded to 8 bidders for Lot 1b. Where a Bidder did not score a minimum of 50% out of an available 70% for quality in the AQ and subsequently did not score a minimum of 65% in total (AQ quality, Social Value and Price combined) the Authority excluded the submission from being appointed to the framework. For all Lots, the maximum number of Bidders could increase where 2 or more Bidders had tied scores in last awardable position for the Lot. Additionally, NHS SBS reserved the right to award to any Bidder whose final score was within 1% of the last awardable position of the Lot. |
| 5 | Speech Recognition (Fixed) Lot 2a Capital purchase of hardware/software for additional or standalone Speech and Voice recognition Services, including ambient and natural language processing technologies. The new framework is to replace the previous framework (SBS/20/SM/WCC/9423) which expired June 15th 2025. Bidders will deliver all the mandatory requirements as detailed in the Specification section of the Framework Agreement. There were additional Selection Qualification (SQ), Award Questionnaire (AQ) requirements, and Bidder Declarations applicable, and Bidders were also asked to respond to these. A Framework Agreement could be awarded to a maximum of 8 bidders for Lot 2a. A Framework Agreement will be awarded to 5 bidders for Lot 2a. Where a Bidder did not score a minimum of 50% out of an available 70% for quality in the AQ and subsequently did not score a minimum of 65% in total (AQ quality, Social Value and Price combined) the Authority excluded the submission from being appointed to the framework. For all Lots, the maximum number of Bidders could increase where 2 or more Bidders had tied scores in last awardable position for the Lot. Additionally, NHS SBS reserved the right to award to any Bidder whose final score was within 1% of the last awardable position of the Lot. |
| 6 | Speech Recognition (SaaS) Lot 2b Pay-as-you-go/price per line cost or software subscription for additional or standalone Speech and Voice recognition services including ambient and natural language processing technologies. The new framework is to replace the existing framework (SBS/20/SM/WCC/9423) which expired June 15th 2025. Bidders will deliver all the mandatory requirements as detailed in the Specification section of the Framework Agreement. There were additional Selection Qualification (SQ), Award Questionnaire (AQ) requirements, and Bidder Declarations applicable, and Bidders were also asked to respond to these. A Framework Agreement could be awarded to a maximum of 8 bidders for Lot 2b. A Framework Agreement will be awarded to 9 bidders for Lot 2b. Where a Bidder did not score a minimum of 50% out of an available 70% for quality in the AQ and subsequently did not score a minimum of 65% in total (AQ quality, Social Value and Price combined) the Authority excluded the submission from being appointed to the framework. For all Lots, the maximum number of Bidders could increase where 2 or more Bidders had tied scores in last awardable position for the Lot. Additionally, NHS SBS reserved the right to award to any Bidder whose final score was within 1% of the last awardable position of the Lot. |
Award Detail
| 1 | Aprobrium (Oxfordshire)
|
| 2 | Bighand (London)
|
| 3 | Dictalogic (Bucks)
|
| 4 | Dictate IT (London)
|
| 5 | Diktamen (London)
|
| 6 | G2 Speech (London)
|
| 7 | Kci Medical (Loughborough)
|
| 8 | Scribetech (London)
|
| 9 | Aprobrium (Oxfordshire)
|
| 10 | Bighand (London)
|
| 11 | Dictalogic (Bucks)
|
| 12 | Dict8 (London)
|
| 13 | Diktamen (London)
|
| 14 | G2 Speech (London)
|
| 15 | Kci Medical (Loughborough)
|
| 16 | Norty (None)
|
| 17 | Bighand (London)
|
| 18 | Dictate IT (London)
|
| 19 | G2 Speech (London)
|
| 20 | Kci Medical (Loughborough)
|
| 21 | Voice Technologies (Paisley)
|
| 22 | Aprobrium (Oxfordshire)
|
| 23 | Bighand (London)
|
| 24 | Dictalogic (Bucks)
|
| 25 | Dictate IT (London)
|
| 26 | Diktamen (London)
|
| 27 | G2 Speech (London)
|
| 28 | Kci Medical (Loughborough)
|
| 29 | Norty (None)
|
| 30 | Nuance Communications Ireland (Leopardstown)
|
| 31 | Accuro Transcriptions Solutions (Cheshire)
|
| 32 | Aprobrium (Oxfordshire)
|
| 33 | Dscribe (Suffolk)
|
| 34 | G2 Speech (London)
|
| 35 | Inventasia (Herefordshire)
|
| 36 | Norty (None)
|
| 37 | Oks (London)
|
| 38 | Xstek (Surrey)
|
| 39 | Aprobrium (Oxfordshire)
|
| 40 | Bighand (London)
|
| 41 | Dictalogic (Bucks)
|
| 42 | Dictate IT (London)
|
| 43 | Diktamen (London)
|
| 44 | G2 Speech (London)
|
| 45 | Kci Medical (Loughborough)
|
| 46 | Norty (None)
|
Renewal Options
The Contracting Authority has the option to extend the term of the framework by up to 24 months upon conclusion of the initial 24 months framework term.
Award Criteria
| Quality | 70.0 |
| Social Value | 10.0 |
| PRICE | 20.0 |
CPV Codes
- 72212314 - Voice recognition software development services
- 32332100 - Dictating machines
- 32342450 - Voice recorders
- 32344110 - Voice-logging system
- 48311000 - Document management software package
- 48314000 - Voice recognition software package
- 48317000 - Word-processing software package
- 48517000 - IT software package
- 48900000 - Miscellaneous software package and computer systems
- 72261000 - Software support services
- 72500000 - Computer-related services
- 79550000 - Typing, word-processing and desktop publishing services
Indicators
- Options are available.
- Award on basis of price.
Other Information
Framework Commencement Date - 01/10/2025 Framework Expiry Date - 30/09/2027 Framework Term - 2 Years with the option to extend for up to a further 24 months Procurement was run as an open procedure under the Procurement Contracts Regulations 2015. The value provided in 2.6 and 4.2.4 by Lot are only estimates based on current market estimations of demand. NHS SBS cannot guarantee to successful Suppliers any business through this Framework Agreement. Spend and volumes may vary throughout the life of the Framework Agreement from the anticipated levels given in this notice. Some purchases under this Framework Agreement may have requirements that can be met under this Framework Agreement but the purchase of which may be exempt from the Procurement Regulations. In such cases, Call-off Contracts from this Framework will be unregulated purchases for the purposes of the Procurement Regulations, and Approved Organisations may, at their discretion, modify the terms and conditions of any Call-off Contracts to reflect that Approved Organisation's specific needs.
Reference
- FTS 002342-2026