ServiceNow Platform

A Contract Award Notice
by THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (NSS)

Source: Find a Tender
Type: Contract (Services)
Duration: not specified
Value: £1M

Sector: TECHNOLOGY
Published: 14 Jan 2026
Delivery: not specified
Deadline: n/a

Related Terms

Location

Edinburgh

Geochart for 2 buyers and 1 suppliers

2 buyers

NHS National Services Scotland NSS Edinburgh

1 supplier

Servicenow Staines

Description

ServiceNow has been in NSS since 2017, this is the renewal of an existing contract to provide business continuity whilst the NSS Transformation Programme procures a strategic ITSOM capability and migrates / decommissions existing capabilities. Software licences for NSS ServiceNow instance, covering IT Service Management (Incident, Change Request, Problem Management), IT Business Management (Demand, Project Portfolio Management, Agile Development, Resource Management), Custom App licences, Integration Hub (Integration to O365 and other services within NSS), Database encryption & Discovery.

Award Detail

1	Servicenow (Staines) Reference: nss00325 Num offers: 1 Value: £1,189,684

Award Criteria

PRICE

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Indicators

Award on basis of price.

Legal Justification

This is the renewal of an existing contract to provide business continuity whilst the NSS Transformation Programme procures a strategic ITSOM capability and migrates / decommissions existing capabilities.